Service Desk Manager
Company: VirtualVocations
Location: Vista
Posted on: May 23, 2025
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Job Description:
A company is looking for a Service Desk Manager to oversee and
enhance daily support operations.
Key Responsibilities
Manage day-to-day operations of the service desk, acting as an
escalation point for complex issues
Lead and mentor a team of 10+ direct reports, analyzing performance
metrics for service improvement
Implement and optimize service desk processes and workflows,
maintaining documentation for efficient problem-solving
Required Qualifications
Bachelor's degree in Information Technology, Computer Science, or a
related field
8+ years of experience in Information Technology support roles
5+ years of experience in Service Desk management with a team of at
least 5-10 direct reports
5+ years of experience in vendor management
Keywords: VirtualVocations, Los Angeles , Service Desk Manager, Executive , Vista, California
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