ICMS Case Manager I

Company: A COMMUNITY OF FRIENDS
Location: Los Angeles
Posted on: February 28, 2026

Job Description:

Job Description Job Description Description: Summary This position will work as part of permanent supportive housing case management team. This position as part of the Intensive Case Management Services (ICMS) to formally homeless individuals and families with chronic medical conditions and co-occurring disorders, who are high utilizers of the Department of Health Services (DHS) hospital and outpatient system. Under the direction of the Tenant Services Supervisor, the Case Manager I (CM-I) is responsible for providing individual case management to formerly homeless individuals and families utilizing a theoretical framework incorporating Motivation Interviewing (MI), Critical Time Intervention (CTI) and Stages of Change (SoC). This framework provides the CM-I with tools that reflect best practices to motivate tenants to achieve their goals in a non- judgmental manner. The CM-I will perform specialized tasks including comprehensive case management services such as intake, assessment, goal setting, monitoring and reassessment, life skills, counseling, individual benefit assistance, referrals and linkages to all tenants. The CM-I will document all tenant interactions and input that data into the Homeless Management Information System (HMIS) and the CHAMP (DHS) database. Responsibilities Direct Services · Provide individual case management referrals and supportive services for tenants · Maintain daily and weekly contact with all tenants · Work with a diverse and marginalized tenant caseload experiencing many barriers including chronic homelessness, trauma, medical, mental health and substance use · Create and provide group supportive services to tenants · Maintain proper documentation and current case notes in a computerized database system (CHAMP and HMIS) · Process housing applications using the Coordinated Entry System (CES), Family Solutions Center (FSC) and interview potential tenants for permanent supportive housing · Provide coverage for programs which are occasionally conducted during evening and weekend hours · Collaborate with tenant to develop individual goal plans aimed at improving overall well-being and housing stability · Provide crisis management services to support tenant housing retention, increase income and build community engagement · Provide coverage for programs which are occasionally conducted during evening and weekend hours · Responsible for reporting abuse, as a mandated reporter which includes immediately reporting any concerns with respect to violation of a person’s rights, actual and/or suspected abuse · Present tenant case reviews to the Tenant Services Supervisor on a bi-weekly basis · Transport tenants in ACOF van to various agencies such as LACDMH, DMV or other support group meetings · Work cooperatively and cohesively with other Services and Property Management Staff including participation in bi-weekly property meetings, trainings and emergency interventions Requirements: To perform effectively in this position, the CM-I (ICMS) must have: Basic Qualifications: · BA in Social Services Field · Two (2) years case management/client advocacy services with people who have been homeless and/or have a mental illness · One (1) year experience utilizing a client tracking database system · Demonstrated experience in developing and facilitating providing life skills groups · Proficiency with Microsoft software programs (Word, Excel, Power Point, Outlook) · Communicate effectively both in verbal and written formats · Sensitivity and appreciation of diverse tenant populations as a benchmark to effectively to promote community and independent living skills · Ability to provide non-judgmental support and direction to individuals and families in stressful circumstances · Proficiency with the CHAMP and HMIS database systems · Ability to provide crisis management services in challenging environments · Proficiency with keyboarding skills to produce correspondence, email and reports · Experience working in a setting striving towards a team-building environment · (6) months experience utilizing evidence based practices in a social services field Preferred Qualifications: · Bilingual (English/Spanish) · Ability to provide basic practice case management approaches in permanent supportive housing with individuals and/or families confronted with a mental health diagnosis · Demonstrated experience in developing and facilitating providing life skills groups · Knowledge of the Coordinated Entry System and a familiarity with the VI-SPDAT · Extensive knowledge of the Team Concept and ability to navigate a variety of social services systems · Valid California driver’s license · Access to a personal vehicle to be used to conduct ACOF business · Ability to meet California minimum and ACOF insurance requirement We are an equal opportunity employer and value diversity and inclusion at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at cnolan@acof.org. ACOF will consider qualified applicants with a criminal history pursuant to the California Fair Chance Act. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. Find out more about the Fair Chance Act by visiting calcivilrights.ca.gov/fair -chance-act/.

Keywords: A COMMUNITY OF FRIENDS, Los Angeles , ICMS Case Manager I, Social Services , Los Angeles, California