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Customer Service Representative

Company: Next Level Apparel
Location: Gardena
Posted on: January 14, 2018

Job Description:

Job DescriptionWe are looking for a Customer Service Representative to join us in achieving and maintaining our service goals.Job SummaryThe Customer Service Representative is responsible for customer orders from order entry to ensuring the customer’s order is shipped to customer’s satisfaction.Essential Job Responsibilities· Answers and responds to a high-volume of inbound calls and emails with the highest degree of politeness and professionalism at all times· Ensuring that orders are received, processed and shipping in accordance with the customer’s requirement· Monitoring of backorders for product needed and follow-up with the customer on availability· Maintain a successful rate of customer retention through excellent customer service· Make outgoing calls to existing customers regarding orders· Research and respond to customer inquiries via phone, mail and email· Preparing professional correspondence with excellent verbal and written communication skills· Maintain department quality and productivity standards· Know and adhere to business procedure guidelines at all times· Maintain all logs and reporting documentation as required· Other duties as assignedRequirements· Minimum 5 years of Customer Service experience· Apparel industry knowledge· Bachelor’s Degree preferred· Excellent customer service skills· Strong communications and listening skills· Ability to learn new skills in a short amount of time and work independently or as a team· Demonstrates exemplary interpersonal skills by willingness to be a team player in order to achieve organizational goals· Strong problem resolution/negotiation skills as related to customer issues· Detailed, accurate and results oriented· Proficient in MS Office, **Full Circle Experience a major plus**· Bilingual (Spanish) a plusCompany DescriptionNext Level Apparel in Gardena, California is a leader in the market of fashion blank t-shirts. We are committed to the highest standards in every aspect of our business, from Manufacturing to Customer Service to Shipping. Every individual at Next Level Apparel is committed to delivering top quality product, outstanding value and great service.

Keywords: Next Level Apparel, Los Angeles, Customer Service Representative, Sales, Gardena, California

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