Call Center Service Agent - Apheresis Telerecruiter
Company: American Red Cross
Location: Pomona
Posted on: April 28, 2024
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Job Description:
_*Why Choose Us? *_As one of the nations premier humanitarian
organizations, the American Red Cross is dedicated to helping
people in need throughout the United States and, in association
with other Red Cross networks, throughout the world. When you join
our team, you have a direct impact on a meaningful mission, and you
can help save lives every day. If you share our passion for helping
people, join us in this excellent career opportunity. _*Work where
your career is a force for good.*_We are committed to the diversity
of our workforce and to delivering our programs and services in a
culturally competent manner reflecting the communities we serve.
Our work environment is collaborative, respectful, and inclusive
with a focus on building allyship and a culture of belonging that
empowers all team members. Come to learn, grow, and succeed while
sharing your passion for making a difference.The Red Cross supports
a variety of cultural and community resource groups for employees
and volunteers. From the Ability Network, our Asian American &
Pacific Islander Resource Group, the Latino Resource Group, and Red
Cross PRIDE, to the Umoja African American Resource Group, our
Veterans+ Resource Group, and the Womens Resource Group, these
networks provide connections, mentoring and help give voice to
important concerns and opinions.At the American Red Cross, your
uniqueness can shine!*OUR IDEAL CANDIDATE:**We are seeking a
customer-focused, compassionate individual to contact blood donors
and schedule appointments in our fast-paced environment. Apheresis
Telerecruiters follow scripting and have excellent attention to
detail. As an Apheresis Telerecruiter, you can play a direct role
in our life-saving mission, ensuring that others continue to
receive the gift of life! **WHERE YOUR CAREER IS A FORCE FOR
GOOD:** Schedule prospective platelet donors from a variety of
sources by phoning individuals to make donation appointments*
Contact active or former platelet donors to increase both the
frequency of their donations and the number of donors at chapter
offices or blood drives, to meet our collection goals* Coordinate
reminder calls, follow-ups, log-in of data and maintenance of
records* Follow a process and appropriate scripting for conducting
a call with a donor, to ensure a consistent donor experience.* Take
care of your team members show up for every shift and give 100%
while youre there* Contribute to a friendly and fun environment.
Team up with your co-workers to keep our donors coming back again
and again* Interact in a positive, proactive and customer-focused
manner with both internal and external customers, demonstrating
care and compassion at all timesThe aforementioned responsibilities
of the Apheresis Telerecruiter describe the general nature and
level of work and are not an exhaustive list.Click on the link to
learn more about (Apheresis)platelets
donations:https://youtu.be/BwjwbxbwN34_*Standard Schedule:
Sun-Thur.*__*Sun/Thur. - 9AM-5:30PM (PST)*__*Mon/Tues/Wed -
11AM-7:30 (PST)*__*Pay Range: $18 - $20 Per Hour*__Note that
American Red Cross salaries are aligned to the specific geographic
location in which the work is primarily performed. Other factors
that may be used to determine your actual salary may include your
specific skills, how many years of experience you have and
comparison to other employees already in this role.__*WHAT YOU NEED
TO SUCCEED:*_* High school diploma or equivalent required.* Minimum
one year of telephone and customer service or telemarketing
experience required.* Experience meeting sales quota preferred.*
Face to face experience preferred.* Outbound calls experience
preferred* Computer experience, excellent customer service and
problem-solving skills required.* Effective verbal communication
skills, the ability to work with potentially difficult customers,
and comfort working in a fast-paced environment
required.*Combination of candidates education and general
experience satisfies requirements so long as the total years equate
to descriptions minimum education and general experience years
combined (Management experience cannot be substituted).*WHAT WILL
GIVE YOU THE COMPETITIVE EDGE:*Sales experience, outbound calls
experience and strong computer skills_*BENEFITS FOR YOU:*_We take
care of you, while you take care of others. As a mission-based
organization, we believe our team needs great support to do great
work. Our comprehensive benefits help you in balancing home and
work. With our resources and perks, you have amazing possibilities
at the American Red Cross to advance the learn.* Medical, Dental
Vision plans* Health Spending Accounts & Flexible Spending
Accounts* PTO: Starting at 15 days a year; based on FLSA status and
tenure* Holidays: 11 paid holidays comprised of six core holidays
and five floating holidays* 401K with 5% match* Paid Family Leave*
Employee Assistance* Disability and Insurance: Short + Long Term*
Service Awards and recognition_The American Red Cross is an Equal
Opportunity/Affirmative Action employer. All qualified applicants
will receive consideration for employment without regard to sex,
gender identity, sexual orientation, race, color, religion,
national origin, disability, protected veteran status, age, or any
other characteristic protected by law.__CCCS_Job Type:
Full-timePay: $18.00 - $20.00 per hourExpected hours: 40 per
weekBenefits:* 401(k)* 401(k) matching* Dental insurance* Employee
assistance program* Employee discount* Flexible spending account*
Health insurance* Health savings account* Life insurance* Paid time
off* Parental leave* Vision insuranceSchedule:* 8 hour shift* Day
shift* Evening shiftEducation:* High school or equivalent
(Required)Experience:* telemarketing, call center, or customer
service: 1 year (Required)Work Location: In personby Jobble
Keywords: American Red Cross, Los Angeles , Call Center Service Agent - Apheresis Telerecruiter, Sales , Pomona, California
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