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Sales Retention Specialist

Company: Blue Shield of California
Location: Woodland Hills
Posted on: September 22, 2023

Job Description:

Your Role The Retention Specialist team is designed to implement retention-based strategies to increase member retention and reduce disenrollment while providing inbound support triaging calls for Direct Sales. The Retention Specialist will report to the Manager of Direct Sales Enrollment. In this role you will be responsible for ongoing member outreach to increase member retention. Your Work In this role, you will:

  • Be responsible for member retention through outbound outreach efforts and contact members through established marketing, referral, and call campaigns
  • Interact with members via telephone to educate and recommend healthcare products based on needs analysis and member feedback
  • Maintain member relationship and provide follow-up member service to existing and in-process accounts for purposes of retention
  • Maintain a book of business; responsible for retaining membership and educating members on the value of plans
  • Onboarding new members to establish a relationship with Blue Shield of California
  • Work various outbound calls campaigns to educate and retain current members
  • Ability to meet required call center production and retention metrics
  • Triage incoming calls and route to dedicated team during Medicare Annual Enrollment Period
  • Responsible for outbound disenrollment call campaigns to survey previous members
  • Provide other admin support as required to accommodate business need At Blue Shield of California we are parents, leader, students, visionaries, heroes, and providers. Everyday we come together striving to fulfill our mission, to ensure all Californians have access to high-quality health care at a sustainably affordable price. For more than 80 years, Blue Shield of California has been dedicated to transforming health care by making it more accessible, cost-effective, and customer-centric. We are a not-for-profit, independent member of the Blue Cross Blue Shield Association with 6,800 employees, more than $20 billion in annual revenue and 4.3 million members. The company has contributed more than $500 million to Blue Shield of California Foundation since 2002 to have a positive impact on California communities. Blue Shield of California is headquartered in Oakland, California with 18 additional locations including Sacramento, Los Angeles, and San Diego. We're excited to share Blue Shield of California has received awards and recognition for LGBT diversity, quality improvement, most influential women in corporate America, Bay Area's top companies in volunteering & giving, and one of the world's most ethical companies. Here at Blue Shield of California, we're striving to make a positive change across our industry and the communities we live in , Join us!Your Knowledge and Experience
    • Typically, requires minimum of 3 years of experience, may require vocational or technical education in addition to prior work experience
    • California State Life License preferred
    • Customer Service and Sales, and/or, Sales Support experience required
    • Medicare and/or healthcare experience preferred
    • Strong computer aptitude and working knowledge of systems: Word, Excel, Outlook, (Shieldlink), Facets, Avaya CTI
    • Ability to demonstrate the following: patience, persistence, critical thinking Pay Range: The pay range for this role is: $ 19.83 to $ 27.76 for California. Note: Please note that this range represents the pay range for this and many other positions at Blue Shield that fall into this pay grade. Blue Shield salaries are based on a variety of factors, including the candidate's experience, location (California, Bay area, or outside California), and current employee salaries for similar roles.

Keywords: Blue Shield of California, Los Angeles , Sales Retention Specialist, Sales , Woodland Hills, California

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