Tailor Made Travel Sales Specialist

Company: Velocity Mobile Ltd
Location: Los Angeles
Posted on: May 28, 2023

Job Description:

Velocity, one of the world's fastest growing technology companies, is looking for a Luxury Travel Specialist to join the company as it embarks on the next exciting phase of its journey: scale-up.The Company Velocity harnesses the power of artificial intelligence, the warmth of human experts, and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives.It's concierge, reimagined for the digital age.Backed by $28M in venture capital, we are one of the world's fastest growing companies - the 3rd fastest headquartered in the UK according to Forbes and we were named in Deloitte's Fast 50 2020 list of the UK's fastest growing tech companies based on revenue growth over the last 4 years. We have delivered in over 60 countries for a membership whose net worth is over $300 billion.We've reimagined discovery, access, and booking for 21st-century life. A simple customer experience, harnessing human experts and artificial intelligence to streamline time-consuming tasks that once required multiple apps and services. Welcome to the conversational interface.By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world's finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365.By offering inspiration, recommendation, and fulfillment in one place across multiple verticals, Velocity becomes a one-stop shop, and an integral part of their lives.What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way.The RoleThis role will be working within our tailor-made travel team. You will be responsible for communicating with members to learn about their travel interests, liaising with preferred suppliers, providing detailed itineraries aligned with the member's travel interest and goals, booking all travel arrangements, and manage the post-sales experience. You will be expected to check all details to provide a smooth and stress-free travel experience while creating memories that will last clients a lifetime.Key Responsibilities

• Taking responsibility for the guest journey from first contact to post travel and repeat travel
• Demonstrating excellent attention to detail and accuracy in all communication with guests
• Speaking to members through the app and on the phone to understand their travel interests and requirements
• Using sales skills to convert enquiries into bookings
• Hit individual and team sales targets
• Completing all travel documentation within specified time frames
• Maintaining contact with guests between booking and departure date, including arranging all concierge requirements
• Working with suppliers around the world to ensure our clients are receiving a trip that goes above and beyond expectations
• Develop tailor-made travel content and sales initiatives
  • A minimum of 1 years experience at a tour operator
  • A passion for travel and personal experience traveling
  • Strong analytical skills and extremely strong attention to detail
  • Clear verbal and written communication skills
  • Ability to work in high-pressure environment with tight deadlines
  • High level of intuition to anticipate and exceed client needs
  • A willingness to work long and unsociable hours - including evenings and weekends. As a fast-growing start-up, this a 'roll your sleeves up' role
    • Highly competitive salary
    • Generous performance related bonuses
    • High quality Health/Dental package
    • Stock options in one of the world's fastest-growing companies
    • 60% contribution to a gym membership
    • FAM Trips
    • Access to Velocity restaurants and experiences

Keywords: Velocity Mobile Ltd, Los Angeles , Tailor Made Travel Sales Specialist, Sales , Los Angeles, California