Agent Experience Specialist - Real Estate

Company: OFFICIAL Partners Real Estate
Location: Los Angeles
Posted on: March 20, 2023

Job Description:

Who is OFFICIAL Partners Real Estate?

OFFICIAL Partners Real Estate is a recently founded next-generation real estate brand focused at the highest end of the market and co-founded by several of the most innovative leaders in the industry. OFFICIAL Partners Real Estate is operational in New York, The Hamptons, and Miami and is responsible for many of the most notable development and hotel projects in the country. -

We have two categories of clientele - the first are our agents and teams and the second are our customers. Our agent's and team's ability to deliver at the highest level for the customers depends on the level of service we provide.

That is why we are seeking -the most talented customer service professionals in the industry including our first Agent Experience Specialist.

Who is the Agent Experience Specialist?

The Agent Experience Specialist is the primary point of contact, project manager, and guide for our high-profile clientele (our agents). - -

Continue reading if you are passionate about client service, project management, and customer success.

Responsibilities:
What you'll do:
--- You will be matched with clients (our agents) from the moment of onboarding and serve as their guide to all aspects of OFFICIAL Partners Real Estate tools, systems and processes for sales and marketing -
--- You will work across multiple departments to ensure agent questions are answered and needs are met -
--- You will become a trusted partner to our most important customers, by helping them get the most they can from OFFICIAL Partners Real Estate
--- You will serve as the primary point of contact between agents and the marketing team to help with everything from collateral creation to brand refinement to website development to email marketing
--- You will support researching, selecting, and managing vendors when needed
--- You will perform a range of team lead coordination tasks such as creating and updating projects (and tasks) in our project management software and updating status docs to monitor and communicate updates about work in progress internally and externally

Qualifications:
Who are you?
--- You have a minimum of 3 years of experience in hospitality, customer service, agency side, operations, or project management -
--- You possess strong interpersonal skills to interact with high-profile clientele -
--- You are an excellent communicator with dedication to swift follow-up and problem solving
--- You have a service-oriented mindset and passion for supporting client needs -
--- You have meticulous attention to detail, highly organized
--- You enjoy working with clients: You have high empathy and a unique ability to understand client needs
--- You don't give up: You have the grit, determination, and tenacity needed to push through roadblocks within highly unstructured environments
--- You have a track record for getting things done: You know how to juggle competing priorities and drive toward outcomes
--- You're great at keeping everyone up to date
--- You can think strategically while being in the weeds: You can identify key trends and insights from customer conversations and the broader market to connect the dots on what we should do and aren't intimidated by providing critical feedback
--- You have a growth mindset: You're not afraid to try things you've not done before and fail
--- You thrive on feedback
--- You are a great team member: You are collaborative, humble, and helpful
--- You are a strong presenter with experience communicating key information in person or virtually
--- You are able to handle multiple projects simultaneously, keep track of deadlines, and handle a fast-paced (but never boring!) work environment

-Bonus points for experience in the following:
--- Real estate -
--- Luxury product or service
--- Hospitality -

About Company:
OFFICIAL Partners Real Estate was founded by a select group of the nation's most respected luxury real estate professionals, including the highest-grossing residential sales team in 2019, 2020, and 2021 to establish the first sales and marketing firm specializing in the pinnacle segments of the marketplace: high net worth clients and new developments. -



We believe the brokerage model has not evolved with the rapidly changing needs of luxury buyers, the agents who service them, the media they rely on and the developers crafting products and value propositions to appeal to them. We are a creative, data-driven, experienced and service-conscious team coming together to remedy those blindspots in the current model.

Keywords: OFFICIAL Partners Real Estate, Los Angeles , Agent Experience Specialist - Real Estate, Sales , Los Angeles, California