Front Desk Agent
Company: Marriott International
Location: Playa Del Rey
Posted on: January 28, 2023
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Job Description:
Additional Information Part-time, Front Desk Agent Job Number
23007329 Job Category Rooms & Guest Services Operations Location
Residence Inn Los Angeles Pasadena/Old Town, 21 West Walnut Street,
Pasadena, California, United States VIEW ON MAP Schedule Part-Time
Located Remotely? N Relocation? N Position Type Non-Management JOB
SUMMARY Our jobs aren't just about giving guests a smooth check-in
and check-out. Instead, we want to build and experience that is
memorable and unique. Our Guest Experience Specialists take the
initiative to deliver a wide range of services that guide guests
through their entire stay. Their role goes beyond the traditional
front desk to take ownership of the guest experience in the main
areas of the hotel with a "guest first" mindset. They are empowered
to move about their space and do what needs to be done. Whether
processing operational needs, addressing guest requests, completing
reports, delivering quality meals, or sharing the highlights of the
local area, the Guest Experience Specialist makes transactions feel
like part of the Experience. No matter what position you are in,
there are a few things that are critical to success - creating a
safe work place, following company policies and procedures,
maintaining confidentiality, protecting company assets, upholding
quality standards, and ensuring your uniform, personal appearance,
and communications are professional. Guest Experience Specialists
will be on their feet and moving around (stand, sit, or walk for an
extended time) and taking a hands-on approach to work (move, lift,
carry, push, pull, and place objects weighing less than or equal to
25 pounds without assistance; reach overhead and below the knees,
including bending, twisting, pulling, and stooping). Doing all
these things well (and other reasonable job duties as requested) is
critical for Guest Experience Specialists - to get it right for our
guests and our business each and every time. The pay range for this
position is $19.25 to $20.30 per hour and may offer 401(k) plan,
earned paid time off and/or sick leave, and other wellness
benefits. Benefits may be subject to generally applicable
eligibility, waiting period, contribution, and other requirements
and conditions. Marriott International is an equal opportunity
employer. We believe in hiring a diverse workforce and sustaining
an inclusive, people-first culture. We are committed to
non-discrimination on any protected basis, such as disability and
veteran status, or any other basis covered under applicable law.
Marriott International considers for employment qualified
applicants with criminal histories consistent with applicable
federal, state and local law. Residence Inn by Marriott helps
guests thrive while on long stays so they can perform at their
best. Spacious suites with full kitchens offer the comforts of the
modern home, while employees provide service with a human touch to
business and leisure travelers alike. Working at Residence Inn, you
will build relationships grounded in team work and experience the
legendary Residence Inn service culture which focuses on delivering
against the unique needs of long stay guests. Find Your World--- at
Residence Inn by Marriott.
Keywords: Marriott International, Los Angeles , Front Desk Agent, Sales , Playa Del Rey, California
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