Patient Services Representative (NTL Region)
Company: Dermcare Management Llc
Location: Los Angeles
Posted on: January 27, 2023
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Job Description:
The Patient Services Representative is primarily responsible for
supporting our clinics daily operations through providing excellent
customer service, administrative support and fulfilling general
clerical office duties. Contributes to the overall positive work
environment of the office by treating peers, managers, providers
and patients with fairness, professionalism and courtesy. This role
must ensure adherence to all HIPAA, OSHA, federal and state
guidelines specific to patient care and privacy.Essential
Functions:Greet patients & caregivers, providing welcoming and
professional customer service.Scheduling & rescheduling patient
appointments as needed.Chart preparation for following business
dayVerifying eligibility & benefitsListing co-pay, deductible,
coinsurance on fee ticketObtaining prior authorizations or
referrals as required for patient visitNotify patients at check in
if they will have to pay a deductible or co-insurance at
checkout.Collect all monies due at time of service and post
payments collected from patient copays & balances.Maintain public
spaces, such as waiting rooms to ensure they are clean, comfortable
and organized.Competently navigate and use all computer
applications, including practice management systems, EMRs,
internet-based applications and standard office applications.Assist
patients at check in, including, but not limited
to:Confirming/entering patient demographics into the practice
management systemAssisting patients in completing consents, forms &
obtaining copies of identification and insurance cards.Document and
call no showsAssist patients at check out, including but not
limited to:Collecting & posting payments from deductibles, elective
procedures & cosmetic treatments.Assisting with product
sales.Scheduling follow up appointments as directed by the
providers/clinical staffDocument and call no shows as neededScan
completed fee ticket into patients' chart at end of visit.End of
day fee ticket, batch submission and cash reconciliation with the
highest degree of accuracy.Call center offices: All front desk
staff logged in daily into the communication portal, and stay in
close contact with call center.Process and submit medical records
request in accordance with HIPAA guidelines.Distribute faxes as
received to appropriate parties.Relay updates and information
between patients, staff members and providers as needed in order to
maintain a smooth patient flow, and service patient needs in a
timely manner.Other duties as assigned by management from time to
time.Qualifications & Skills:Healthcare experience
preferred.Minimum High School diploma or equivalentMinimum 1-year
prior customer service experienceProper demeanor for a Dermatology
officePrior experience in Dermatology office setting a +Bilingual -
Spanish speakingDetail and outcome orientedAble to handle a
multitude of tasks in a sometimes, ever-changing
environmentEffective at listening, to understand, clarifying and
responding to questions/concerns raised by patientsBenefits:Health
InsuranceDental InsuranceVision InsurancePaid time offRetirement
planHealth Savings Account
Keywords: Dermcare Management Llc, Los Angeles , Patient Services Representative (NTL Region), Sales , Los Angeles, California
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