Front Desk Agent - Palihotel Melrose
Company: Palihotel Melrose
Location: Los Angeles
Posted on: January 28, 2023
Job Description:
Description
FRONT DESK AGENT - PALIHOTEL MELROSE
WHO WILL LOVE THIS POSITION?
- An experienced hotel guest services professional who enjoys
working closely with guests to ensure their needs are being
accommodated
- An individual who is independent, self-driven and a problem
solver
WE OFFER:
- Competitive wages
- Referral bonus program
- 401(k) retirement plan
- Medical, dental, and vision insurance
- Employee assistance program
- Employee discounts at our Hotels and Restaurants
nationwide
- Progressively increasing paid vacation plan
- Sick pay
- Holiday pay
- Professional development and career advancement
opportunities
- Endless smiles and positive energy!
POSITION PROFILE:
The Hotel Front Desk Agent is responsible for check-in/check-out of
hotel guests in a courteous and efficient manner while processing
all payments according to established hotel requirements. As one of
the first guest experiences, guest interaction should be energetic
and accommodating while providing information and assistance to all
guests and visitors.
ESSENTIAL FUNCTIONS:
- Liaise and communicate positively with guests, colleagues, and
vendors
- Strengthen relationships both internally and externally, while
ensuring the provision of superior service levels for all amenities
and services offered
- Execute all registration processes revolving around arrival,
inclusive but not limited to, providing an introduction by name to
guest valet/colleague performing escort, overview of key operation
and offering further assistance (intuitive service) in accordance
with check-in performance standards
- Execute all registration processes revolving around departure,
inclusive but not limited to, handling payment processing according
to any instructions on file in accordance with check-out
performance standards
- Execute all telecommunications processes, inclusive but not
limited to, answering incoming calls, responding in a timely
fashion and minimizing call transfers in accordance with
telecommunications standards of performance
- Inputs and receives resident information into Opera and other
interfaces as required
- Execute all cashiering processes, inclusive of posting charges
to accounts in Opera
- Work cohesively in collaboration with the room reservations and
Sales team to ensure a smooth experience for all residents and
patrons
- Enforce established policies and procedures regarding persons
on property, reporting any concerns immediately to hotel
management
- Comply with company and departmental rules and regulations at
the hotel
- Maintain a professional, neat and well-groomed appearance
adhering to hotel grooming standards
- Communicate all GST complaints and issues to the Housemaster
and/or Supervisor
- Conduct multiple property safety and security
walks-through
- In the event of an emergency, perform all necessary safety
protocols, including but not limited to, checking the fire panels,
contacting emergency services, and communicating with General
Manager.
- Perform any other reasonable duties as required by
management
REQUIREMENTS:
Skills/Knowledge Required:
- Must possess a positive attitude
- Must be energetic and outgoing
- Must be service oriented
- Must be a team player
- Must be able to multi-task
- Must possess excellent interpersonal, analytical, and
organizational skills
- Must have knowledge of basic arithmetic
- Must have the ability to input data and access information on
the computer
- Fluency in English both verbally and non-verbally
- Provide legible communication and directions
- Ability to input and access information in the property
management system/computers/point of sales system
- Ability to perform job functions with attention to detail,
speed and accuracy
- Ability to prioritize and organize
- Be a clear thinker, remaining calm and resolving problems using
good judgment
- Follow directions thoroughly
- Understand guest's service needs
- Work cohesively with co-workers as part of a team
- Work with minimal supervision
- Maintain confidentiality of guest information and pertinent
hotel data
Physical Requirements:
- Must be able to stand for long periods of time
- Must be able to push, pull or lift up to 25 lbs.
Qualification Standards:
- Experience: Minimum two years of experience within guest
reception or a similar position preferred, preferably a luxury
hotel setting
Palisociety is an Equal Opportunity Employer committed to hiring a
diverse workforce and sustaining an inclusive culture. Palisociety
does not discriminate on the basis of disability, veteran status or
any other basis protected under federal, state or local laws.
For information on the California Consumer Privacy Act of 2018
("CCPA"), California Privacy Rights Act of 2020 ("CPRA"), and other
California privacy laws, please go to the Palisociety Careers page
at www.palisociety.com and www.arrivehotels.comto view the
notice.
Requirements
- Flexible schedule- must be available to work a variety of
shifts
- Minimum two years of experience within guest reception or a
similar position preferred, preferably a luxury hotel setting
Company Information
ABOUT PALISOCIETY:
Founded in Los Angeles by CEO Avi Brosh in 1998, Palisociety is a
hospitality company that operates a collection of one-of-a-kind,
neighborhood-centric hotels and restaurants across the country
under four distinct monikers: Palihouse, Palihotel, and ARRIVE by
Palisociety, and the Independent Collection. Palisociety is a
family business, and we strive to connect guests and employees with
a sense of place and belonging. We do this by prioritizing
community, stylish comfort, and a hands-on creative approach to
every unapologetically eclectic detail.
Palisociety properties are regularly featured on the Conde' Nast
Traveler's Hot List, and Travel + Leisure IT List, to name few, and
the Palisociety Dining Group has received accolades from the James
Beard association and Food & Wine Magazine. We are always looking
for spirited, innovative, and hardworking people to join our team.
Come be a part of the family!
For more information, visit www.palisociety.com or follow
@palisociety
For more information, visit www.arrivehotels.com or follow
@arrivehotels
Keywords: Palihotel Melrose, Los Angeles , Front Desk Agent - Palihotel Melrose, Sales , Los Angeles, California
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