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Night Guest Relations Agent- *Hotel Per LA - DTLA*

Company: Hotel Per La
Location: Los Angeles
Posted on: January 28, 2023

Job Description:

Why us?

Hotel Per LA, is seeking a Night Guest Relations Agent at our independent, luxury lifestyle property located in Downtown Los Angeles.

Sage Hospitality Group company, is currently seeking a passionate, enthusiastic and purpose driven colleague to deliver artful hospitality at a newly rebranded and repositioned luxury lifestyle flagship hotel and restaurant,formally The NoMad Hotel Downtown Los Angeles.

The hotel is an independent, luxury lifestyle property located in Downtown Los Angeles. The property is housed in a gorgeously restored historic building and a quick walk from the Museum of Contemporary Art, Disney Concert Hall and Grand Central Market. With stunning design details, including many hidden corners for guests to explore, the property showcases the glamor of LA without losing sight of its playful side.

The hotel's public areas will serve as 'the locals' living room' and be popular with local creatives, as well as guests seeking access to the city's cultural institutions, the buzzing culinary scene or the city's arena. The property features chic guestrooms with a vintage feel and custom furniture; an exciting new restaurant concept - Per L'Ora, a caf-- - Cafe Ora and downtown LA's most stunning rooftop pool terrace and lounge- Bar Clara.

Job Overview

Search for, respond to and handle any security problems, issues, concerns and disaster emergency situations in accordance with all policies, procedures and regulations to ensure the safety and security of the hotel's assets, guests, and employees.

Responsibilities


-Patrol all areas of the property including outside parking lots on a regular basis.
-Respond to any guest complaints and concerns and investigate to remedy the situation with a sense of urgency.
-Note, search for, handle and report any unusual circumstances, safety violations, car theft, destruction and/or suspicious or undesirable persons and escort off property, if necessary.
-Document a concise security report on a daily log including incidents of theft, accidents and safety violations.
-Complete the necessary security forms to document losses of property or personal injury to guest or associate.
-Maintain familiarity of all hotel disaster and emergency policies, procedures and regulations; respond immediately to emergency alarms or calls for help, determine course of action, notify appropriate authorities and perform first aid and CPR as needed.
-Conduct investigations of security incidents.
-Enforce the 'No Solicitation Policy' of the property.

Keywords: Hotel Per La, Los Angeles , Night Guest Relations Agent- *Hotel Per LA - DTLA*, Sales , Los Angeles, California

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