Front Desk Agent
Company: Aimbridge Hospitality
Location: Monrovia
Posted on: January 27, 2023
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Job Description:
Front DeskAgents are responsible for greeting and registering
the guest providing outstanding guest service during their stay and
settling the guest's account upon completion of their stay. Primary
responsibilities include: registering guests making and modifying
reservations hotel operator and concierge duties. Providing
attentive courteous and efficient service to all guests prior to
arrival and throughout their stay while maximizing room revenue and
occupancy.QUALIFICATIONS:High School diploma or equivalent
required; College course work in related field helpful.Experience
in a hotel or a related field preferred.Possess a positive and
upbeat personality with a desire to deliver outstanding customer
service to our guests.Demonstrate the ability to multi-task be
detail-oriented and be able to problem solve in order to
effectively deal with internal and external customers.Must be able
to convey information and ideas clearly.Must be able to evaluate
and select among alternative courses of action quickly and
accurately.Must work well in stressful high pressure
situations.Must be effective in handling problems in the workplace
including anticipating preventing identifying and solving problems
as necessary.Must be effective at listening to understanding and
clarifying the issues raised by co-workers and guests.Must be able
to work with and understand financial information and data and
basic arithmetic functions.Ability to perform numerical operations
using basic counting adding subtracting multiplying and
dividingAbility to read comprehend and write simple instructions
and/or short correspondence and memosAbility to use logic to define
the problem collect information establish facts draw valid
conclusions interpret information and deal with abstract variables
for unique or unfamiliar situationsAn operational knowledge of
Microsoft Office suiteMust be willing and have the ability to work
a varied schedule that may include evenings nights weekends and
holidaysHolds an understanding of hotel products and guest services
(i.e. lifestyle full service resort etc)Ability to participate in
the creation of an enjoyable work
environmentRESPONSIBILITIES:Approach all encounters with guests and
associates in a friendly service oriented manner.Maintain high
standards of personal appearance and grooming which include wearing
the proper uniform and name tag when working (per brand
standards).Maintain regular attendance in compliance with Aimbridge
Hospitality standards as required by scheduling which will vary
according to the needs of the hotel.Comply at all times with
Aimbridge Hospitality policies standards and regulations to
encourage safe and efficient hotel operations.Greet and welcome all
guests approaching the Front Desk in accordance with Aimbridge
Hospitality standards; maintain a friendly and warm demeanor at all
times.Maintain proper operation of the telephone switchboard and
ensure that all Aimbridge Hospitality performance standards are
met.Handle requests for information mail and messages in an
efficient and courteous manner.Answer guest inquires about hotel
service facilities and hours of operation.Answer inquiries from
guests regarding restaurants transportation entertainment
etc.Establish and maintain good communications and team work with
fellow associates and other departments within the hotel.Be aware
of all rates packages and special promotions; Be familiar with all
in house groups; Be aware of closed out and restricted dates.Obtain
all necessary information when taking room reservations and follow
rate quoting scenario.Be familiar with all Aimbridge Hospitality
policies and house rules as well as hospitality terminology.Have
knowledge of and assist in emergency procedures as required.Handle
check-ins and check-outs in a friendly efficient and courteous
manner.Fully comprehend and be able to operate all relevant aspects
of the Front Desk computer system.Ensure logging and delivery of
packages mail and messages as needed to guests and meeting
rooms.Use proper two-way radio etiquette at all times when
communicating with other associates.As needed deliver guest items
such as luggage newspapers messages packages amenities or other
items requested by guests or team membersMaintain an up to date
working knowledge of all property amenities as well as any special
events local area attractions and things to do around the
hotel.Perform other duties as assigned which may include but is not
limited to the following: helping coworkers in other areas of the
hotel maintaining a clean and organized work area and overall
cleanliness and safety throughout the hotel and groundsA blend of
comfort and convenience await at Courtyard Los Angeles
Pasadena/Monrovia. Located in downtown Monrovia, our hotel provides
easy access to various attractions and business offices. After a
day of traveling and unique experiences, our rooms and suites
invite guests to get comfortable and relax. The comforts of home
are available in our accommodations including free high-speed
Wi-Fi, 42-inch LCD TVs and mini-refrigerators. When our guests are
hungry, they can enjoy room service from The Bistro. Starbucks -
coffee, evening drinks and filling meals can be enjoyed at our
on-site restaurant. With a scenic outdoor pool and a well-managed
fitness center, our hotel helps travelers work out and work on your
tan while in Monrovia. Whether in town to meet with clients or
explore Sothern California, Courtyard Los Angeles Pasadena/Monrovia
makes every stay seamless.As the global leader in third-party hotel
management, our growing portfolio represents over 1,550 hotels in
all 50 states and 22 countries, from top international lodging
brands to luxury hotels, destination resorts and lifestyle hotels.
Our associates around the globe are passionate about serving our
guests and driving exceptional results, and thrive in a culture
where everyone is inspired to be the best. Join a world of
possibility with Aimbridge Hospitality.After an initial waiting
period, those hired into full time positions are eligible for a
competitive benefits package that includes the following:Now
offering Daily Pay! Ask your Recruiter for more detailsMedical,
Dental, and Vision CoverageShort-Term and Long-Term Disability
IncomeTerm Life and AD&D InsurancePaid Time Off Employee
Assistance Program401k Retirement Plan
Keywords: Aimbridge Hospitality, Los Angeles , Front Desk Agent, Sales , Monrovia, California
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