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Guest Security Agent

Company: Ace Hotel
Location: Los Angeles
Posted on: November 26, 2022

Job Description:

ACE HOTELGuest Security AgentDEPARTMENT: GSAREPORTS TO: Guest Security ManagerPREPARED / REVISED: Sept 13, 2022Job descriptionSUMMARYProvide a safe and secure environment for all occupants of the property by ensuring that the premises is maintained in accordance with all laws, regulations, and codes pertaining to safety and security. Maintain a hospitable and service oriented environment by greeting, hosting, and maintaining friendly relationships with all guests, employees, and outside visitors.CORE FOCUS & ESSENTIAL RESPONSIBILITIESQualified candidates must be able to satisfactorily complete the following responsibilities. Other duties may be assigned. Often posted at entry points, welcoming and greeting guests. Ensure guests and patrons are authorized to be inside a venue, checking identification, using registries and guest lists, and issuing wristbands or other security measures. Remind guests, patrons, and employees of safety and security policies with an attitude of dignity and respect, maintaining a positive and fun environment. Roam the entire property on foot monitoring for safety or security issues and promptly reporting or solving these issues. Occasionally manage conflict between guests, patrons or employees and utilize de escalation knowledge and training to resolve issues safely and effectively solve conflicts. When necessary and appropriate, ask guests, patrons, employees or outside visitors to leave the property. Will be able to handle such issues with dignity and respect and must recognize when these situations become a safety or security concern. Will take steps to report or correct the problem keeping the safety of everyone involved at the highest priority. Respond to emergencies on the property and take necessary steps to report or correct the situation. Use a radio, telephone, email account, or face to face contact to communicate with guests and employees regarding any safety and security concerns or issues. Will then immediately take steps to solve or report the problem, and will follow up with guests or employees to ensure total satisfaction. Assist with all medical emergencies large or small and be able to administer first aid to guests and employees and will recognize when emergency medical attention needs to be contacted. Complete investigations and prepare written reports for incidents regarding medical emergencies, property loss and damage, or other criminal activity occurring on the property. Maintain an inventory of lost and found property, and will be responsible for communicating with guests in person, over the phone, or through email, and will prepare shipments of property to return to guests. Record all daily activity on a typed Guest Safety Report (GSR). Maintain extensive knowledge of the layout of the building and public space. Being familiar with the fire alarm communication system, stand pipe, and sprinkler system.SUPPORTING FUNCTIONSIn addition to the core focus & responsibilities, the candidate is expected to complete the following duties: Maintain friendly contact and rapport with all employees and take active steps to ensure that all employees feel safe and can trust the security department with any issues. Maintain friendly contact with guests, patrons and outside visitors, to create an environment of hospitality and enjoyment among all visitors. Provide miscellaneous services regarding customer service, such as carrying and delivering guest luggage, delivering various amenities to rooms, providing concierge services such as restaurant recommendations, reservations, directions or other services upon request. Provide assistance to other departments upon request such as delivering or transporting of property, assistance with small maintenance tasks, bussing tables and clearing drinks, moving and setting up of AV equipment, assisting with keeping grounds clean, or receiving deliveries.Job Qualifications TitleGuest Security AgentJob Qualifications ESSENTIAL QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding. Prioritize and organize work assignments, have timely follow up and execution. punctuality and attendance is a must Have superb time management skills. Maintain complete knowledge of all hotel services/features and hours of operation. Other language, mathematical, and reasoning abilities as outlined below. Ability to comply with physical demands as outlined below. Knowledge and understanding of Atelier & Ace Culture & initiatives Technologically sound with Microsoft Office applications, email, and google drive Must be able to stand in one place for extended periods of time, and to remain on feet for up to 8 hours.REQUIRED EDUCATION and/or EXPERIENCEHigh School diploma required, Prior hospitality, Hotel bar, or nightclub experience preferred. If applicable, must have certifications, Guard Card, licenses, and/or training as required by local, state, and federal laws. Additional First Aid, CPR, and/or AED training are preferred powers to arrest, and De escalation method.LANGUAGE, MATHEMATICAL, and REASONING ABILITIESCandidate must meet the following cognitive abilities: Ability to understand guests' service needs & requests. Ability to acknowledge guests' requests in a polite manner. Ability to clearly communicate in verbal and written English (additional foreign languages are encouraged and preferred). Ability to apply logical thinking and understanding to carry out written and oral instructions. Ability to address and solve problems involving guest and operational issues. Ability to compute basic mathematical calculations. Ability to meet and complete deadlines on tasks/ trainingPHYSICAL DEMANDS / WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The typical environment is an office atmosphere with ambient room temperatures, ambient lighting, and common office equipment. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Sit, walk, and stand continuously. Lift / carry 10lbs (frequently) and 25lbs (occasionally) Bend, squat, crawl, and reach above shoulder level. Use dominant hand coordination for simple grasping, pushing/pulling, and fine manipulation. May be exposed to extreme temperatures, dust, dampness, height, and moving machineJob Types: Full-time, Part-timePay: $21.25 per hourBenefits: 401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insuranceSchedule: 4 hour shift Day shift Holidays Monday to Friday Night shift Overtime Weekend availabilityExperience: Customer service: 1 year (Preferred)Work Location: One location

Keywords: Ace Hotel, Los Angeles , Guest Security Agent, Sales , Los Angeles, California

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