Customer Care Agent (Inbound call center)

Company: American Botanical Pharmacy
Location: Marina Del Rey
Posted on: November 26, 2022

Job Description:

*Job Title: *Customer Care Agent
*Department: *Customer Care Center *Location: *Marina Del Rey

*Reports to: *Customer Care Manager

*FLSA: * Non-Exempt (Hourly)

Dr. Schulze's American Botanical Pharmacy is a leader in the natural health and wellness industry. We are seeking an experienced Customer Care representative who aligns with the Company's mission and wants to make a difference by supporting our Customer Care Center in realizing our vision for a healthier world.

Main goal of the role is to engage our customers, by providing a positive experience for everyone who contacts us - ensuring that the customer feels heard and that their needs are understood and met.

You will share your learned knowledge of the brand and its products as well as our passion for health supporting our customers on their journey to vibrant health.

*Responsibilities: *
* Answer inbound phone calls that build strong customer relationships and loyalty.
* Dedicated to providing a positive customer care experience and support.
* Seize opportunities to introduce new products when they arise.
* Assist customer in placing orders.
* Field customer questions and concerns; when the issue is beyond the representative's knowledge, forwards to the assigned specialist or appropriate staff.
* Gather and accurately record customer information, interactions with details of inquiries, concerns, or comments in our CRM system.
* Frequently participate in product or customer service training to improve knowledge and performance level.
* Master product knowledge to provide the highest quality customer care support and first call resolution.
* Performs other related duties as assigned.

*Core Requirements: *
* Ability to work on-site
* Contact Center, Customer Service or Sales experience
* Ability to demonstrate high level of empathy and patience with customer
* Proficient with computers and ability to quickly learn software used for recording information and processing orders.
* Interested in Health & Wellness
* Warm and friendly phone manner and etiquette
* Must be able to work a set schedule, may include evenings, up to 7:00 pm, and one weekend day.

*What we offer: *
* Comprehensive on the job paid training to start.
* Competitive hourly rate, commensurate with experience.
* Benefits including medical, dental, vision, FSA, 401k plan.
* Vacation, Sick Pay, Paid Holidays.
* Employee discount on products for all full-time employees.

EMPLOYEE CONDUCT

It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors.

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.

Job Types: Full-time, Part-time

Pay: $19.00 - $21.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Employee discount
* Flexible spending account
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Day shift
* Evening shift
* Holidays
* Monday to Friday
* Weekend availability

Education:
* High school or equivalent (Required)

Experience:
* Call Center: 1 year (Preferred)
* Customer Service: 1 year (Preferred)

Work Location: One location%58047475%

Keywords: American Botanical Pharmacy, Los Angeles , Customer Care Agent (Inbound call center), Sales , Marina Del Rey, California