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Client Services Representative/Prudential39270

Company: American CyberSystems, Inc.
Location: Westlake Village
Posted on: September 25, 2022

Job Description:

Role : Client Services RepresentativeLocation : Thousand Oaks CA 91361 ( Hybrid)Duration : 06 + Months Job Description:On a daily basis, this person will perform the following duties: *This is a non-sales position, however, there is an expectation of 40 to 60 inbound calls per day and making a few outbound calls to follow up on missing information.Speak with clients in a customer service call center environment regarding their various insurance policies and update required informationField specific questions regarding their life insurance policies and help to verify information, answer questions, and complete any necessary transactions.Explain benefit coverage, beneficiary changes, income tax questions, documenting, and investigating claims from beginning to end.Answer questions about status of claim, and discuss options if they are leaving current employer.Receive, evaluate, and answer customer inquiries which are mostly routine but may require you to research information within the electronic internal library *Communicate with clients effectively and professionallyOffer World-Class customer service by providing complete and accurate information to clients in a multi-task, high-pressure environment that requires attention to detail *Meet and exceed production, attendance, quality and service goalsFollow proper client and state regulations to ensure compliance with appropriate guidelines Required SkillsDemonstrating patience, composure, and client service attitudeService Adeptness: Comprehend and empathize with client needs, devote time and effort to satisfy the client's requestsProblem Solving and Decision Making SkillsInitiative: Demonstrate a ""self-started"" behavior and a willingness to help othersCommunicate effectively both written and verbal, tailor communications to audience, actively listen and follow-up with questions and updates to involved partiesMulti-taskingAmbition to succeedStrong people skillsFlexibleGreat Customer Service

Keywords: American CyberSystems, Inc., Los Angeles , Client Services Representative/Prudential39270, Sales , Westlake Village, California

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