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Customer Service Agent

Company: Chamberlain Coffee
Location: Los Angeles
Posted on: January 16, 2022

Job Description:

Are you passionate about great customer service, satisfied customers, and fresh coffee? Chamberlain Coffee is a rapidly growing primarily online coffee business based in Los Angeles. Chamberlain Coffee is founded by YouTube star Emma Chamberlain and is focused on delivering high-quality coffee with a focus on sustainability when sourcing and roasting coffee beans harvested from the most remote regions of the world. All products are roasted at our local facility in California and are Certified Organic. Chamberlain Coffee is growing at a fast pace and is currently extending our range of products ramping up operations with products now available worldwide with new customers ordering every day. Hence, we are looking for an ambitious Customer Service Agent with a passion for e-commerce who wants to lead the customer service effort and ensure a great experience for all our customers.
Chamberlain Coffee is a young and dynamic company with a team of employees that has vast experience within e-commerce and building consumer goods companies. Due to Covid-19 our employees will be working from home following the guidelines of California authorities, but an office will be established around Beverly Hills in the near future with a central team working on building and scaling Chamberlain Coffee together.
Responsibilities:This position is an opportunity to be a part of an innovative, fast-growing company and as a team member work closely with the rest of our experienced team. As a Customer Service Agent you will be leading Chamberlain Coffee's customer service effort to ensure the customers are completely satisfied. Furthermore, you will be working in a highly dynamic environment, thus your position will include a broad range of responsibilities and provides an excellent platform for personal development.
Qualifications: - 2-3+ years of relevant work experience with customer service from another consumer goods brand - Deep understanding of how to handle consumer goods customers and simultaneously guarantee excellent customer satisfaction - Experience with customer service through Shopify and Zendesk is preferred - A collaborative thinker who excels in teams and is also an independent, self-starter - Structured approach to workstreams
If you have an interest in great customer experience and want to work in a dynamic company, we would love to hear from you. We are offering a competitive compensation package.

Keywords: Chamberlain Coffee, Los Angeles , Customer Service Agent, Sales , Los Angeles, California

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