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Customer Care Agent

Company: Puffy
Location: Los Angeles
Posted on: November 23, 2021

Job Description:

Puffy is one of Americas fastest-growing e-commerce retailers. Our award-winning mattresses are developed with unrivaled attention to detail and are loved by millions of sleepers in America and Canada. Since entering the bed-in-a-box market in 2016, we have experienced consistent and considerable year-on-year growth. Driven by a mission to make optimal sleep health a priority for all, weve made headlines on Entrepreneur.com and TechCompanyNews, to name a few. Puffys product range now extends to the entire bedroom, including pillows, bedding, and bedroom accessories. For more information about Puffy, visit https://puffy.com. Puffy is looking for a dedicated and driven Customer Care Representative. Reporting to the Customer Service Manager will facilitate our relationship with our clients by addressing queries and complaints across various communication channels. You would dive into our team and learn our products' ins and outs to provide the best possible support to our clients. MAIN RESPONSIBILITIES: Responding to incoming customer service inquiries in a timely and thoughtful manner Maintaining a positive, empathetic, and professional attitude toward customers at all times Quickly become familiar with the brand voice, software platforms, and common issues Working between multiple web apps to enter, pull, and assess customer information Keeping records of customer interactions, transactions, comments, and complaints REQUIRED SKILLS AND EXPERIENCE: Minimum 1 -2 years solid customer service experience in one company, preferably in an e-commerce or e-mail support setting Excellent written and verbal communications skills Minimum 50+ WPM Comfortable working with computers and web-based applications Experience with customer support systems, preferably Zendesk, Gorgias, and Freshdesk, is preferred Familiarity with Shopify or other e-commerce platform is an asset Background in successfully handling a high volume of work in a professional setting Ability to multi-task, prioritize, and manage time effectively Outgoing personality and a team player Gain satisfaction from helping others PUFFY PERKS AND BENEFITS: A place to grow your career. Well help you set big goals - and exceed them Competitive salary package and performance-based bonus scheme People. Work with talented, committed, and supportive teammates Great opportunities to grow. Every employee is a stakeholder in our success Medical, Dental & Vision coverage 401 K JOB TYPE: FULL TIME WORKING HOURS: MONDAY TO FRIDAY, 6:30 AM-3:30 PM, 8 AM-5 PM, SATURDAY and SUNDAY 8 AM-5 PM JOB LOCATION: 13070 Saticoy Street North Hollywood, CA 91605 Note: The applicant is required to be within a 20-30 miles radius from the office.

Keywords: Puffy, Los Angeles , Customer Care Agent, Sales , Los Angeles, California

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