Call Center Customer Service Representative

Company: Adeedo!
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

Adeedo! is a well-established and growing residential and commercial service company whose goal is to make our customers happy. We do it by performing all aspects of drains, plumbing, heating and air conditioning service, and repair and replacement sales to homeowners and business owners throughout Greater Los Angeles.Adeedo! has 70 years of experience and several generations of loyal customers, and we are committed to superior quality work. If you want to be a part of our successful team, and are ready to be a hero, we're ready to hear from you.Customer Services Representatives must possess a diverse skill set, able to multi-task, work well under pressure and make sound judgement calls under pressure. Our clients are promised 100% Satisfaction Guaranteed, and our Client Services Representatives are accountable for ensuring this happens during every single client interaction. This is a full-time, non-exempt level position.DUTIES AND RESPONSIBILITIES: Able to quickly identify the client's request or concern and efficiently provide the most effective solutionEffectively use critical thinking skills to solve problems for clients while consistently using the best judgement to determine the best solutionExpress empathy and compassion, taking full ownership of the client's satisfactionProactively gain and maintain a full understanding of our portfolio of products and servicesEffectively summarize and relay informationRespond to incoming requests for cancellation of services and persuade our clients to retain their memberships or appointmentsEfficiently enter accurate and detailed records of client interactions and actions takenConsistently follow order entry guidelines with minimal errorsAchieve productivity standards and goals set by the company while maintaining high quality calls and following expected call flows and scriptsWork well independently within guidelines and complete work without requiring follow upSKILLS/QUALIFICATIONS: Must live the company's core values of Integrity, Respect, Compassion, Punctuality, Teamwork, Enthusiasm, and AccountabilityExperience with heavy call volume in a versatile environmentSales experience preferredDedicated to providing superior client serviceExceptional phone and interpersonal skillsExceptional written and verbal communication skillsAbility to manage multiple priorities within a fast-paced, deadline driven, multi-discipline environmentStrong judgment skills to make sound business decisions and resolve issues in a clear, calm, and diplomatic mannerAbility to talk and type accurately; typing speed of at least 40 wpmAbility to sit for a majority of shiftProficient in Microsoft Suite Products, experience with Service Titan a plusSatisfactory passing of mandatory pre-employment drug screen and background checkEDUCATION AND EXPERIENCE: High School diploma or equivalent required, college preferredPHYSICAL DEMANDS: Regularly required to sit; use hands to handle or feel and typeSpeaking and hearing ability; heavy communication through talking and listening to employees and clients directly as well as through telephone conversations to resolve issuesFrequently required to reach with hands and armsOccasionally required to stand; walk and stoop, kneel, crouch, or crawlMay lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focusBENEFITS: 401KMedical, Dental, VisionLife InsurancePaid VacationPaid HolidaysJob Type: Full-timePay: $17.00 - $20.00 per hourBenefits:401(k)Dental insuranceHealth insuranceLife insurancePaid time offVision insuranceSchedule:8 hour shiftMonday to FridayWeekend availabilityAbility to Commute/Relocate:Los Angeles, CA 90034 (Preferred)Experience:Customer service: 2 years (Preferred)Work Location:One locationWork Remotely:No

Keywords: Adeedo!, Los Angeles , Call Center Customer Service Representative, Sales , Los Angeles, California