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Technical Customer Service Representative

Company: Robert Half Office Team
Location: El Segundo
Posted on: November 22, 2021

Job Description:

Description
Robert Half is seeking Customer Service and front-facing Technical Support reps!
?The Technical Support Representative assists external customers of Stamps.com products and services by answering questions and solving technical hardware and software related issues. This role requires a mix of technical support and customer service skills to be successful.
The Customer Care Department has a mission critical task in not only meeting our customer's needs, but doing so in the most professional and friendly manner possible. We are the mailing and shipping experts within our company and within our industry. We take extraordinary care of our customers by solving their challenges efficiently and accurately. We share customer insights throughout the organization and help drive positive and meaningful changes.
Responsibilities:
Essential Duties:
+ Handling approximately 15-25 telephone calls per day providing troubleshooting technical support to customers' software issues such as:
+ Internet & network connectivity
+ printer configuration
+ software download/installation/removal
+ and others
+ Meet Key Performance Indicators (KPI's) such as Average Handle Time (AHT), Customer Satisfaction (CSAT) and other departmental standards of performance and metrics.
+ Assist customers with Stamps.com account issues, online store orders, USPS-related inquiries/questions/concerns, as needed.
Additional Job Duties:
+ Sit for prolonged periods of time.
+ Utilize wrist and hands for a prolonged period of time.
+ Walk short distances.
+ Stand for short periods.
Required Experience:
+ Minimum of one (1) year experience in a customer support / technical support call center capacity.
+ Proficient with Windows Operating Systems (XP, Vista, 7, 8, and 10)
+ Preferred Qualifications:
+ Experience working in a call center / technical support environment
+ Bilingual (English/Spanish) skills are a plus
Requirements
Skills and Knowledge:
+ Strong verbal and written communication skills to effectively convey technical information to people at all levels and technical skill.
+ Intermediate level of knowledge troubleshooting network and connectivity issues.
+ Critical thinking skills, with an aptitude for solving problems.
+ Professional and collaborative to effectively engage customers and colleagues.
+ Customer service-oriented with friendly, upbeat attitude with the ability to effectively build rapport with customers.
+ Capable of handling conflict with the ability to effectively diffuse negative customer sentiment.
+ Works well in a team environment and effectively interacts with other members of the team.
+ Flexible to adjust to varying workloads within a fast-paced, complex environment.
Computer/Software/Application Proficiency:
+ Strong working knowledge of a broad range of software and hardware infrastructure technologies.
+ Strong working knowledge of Windows OS components:
+ Configuration and maintenance
+ User interface
+ Applications and utilities
+ Windows Server components
+ File systems
+ Core components
+ Services
+ Working knowledge of Apple iOS and or other operating systems a plus.
Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half puts you in the best position to succeed by advocating on your behalf and promoting you to employers. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - even on the go. Download the Robert Half app and get 1-tap apply, instant notifications for AI-matched jobs, and more.
Questions? Call your local office at 1.. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals. Visit for more information.
2021 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use () .

Keywords: Robert Half Office Team, Los Angeles , Technical Customer Service Representative, Sales , El Segundo, California

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