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Inside Sales Coordinator

Company: Thompson Pipe Group
Location: Rialto
Posted on: April 10, 2021

Job Description:

Thompson Pipe Group is looking for an Inside Sales Coordinator who is an experienced and well-organized individual that will provide the necessary support to the Sales team, acting as a key interface with the team. The successful candidate will become the point of reference for the Sales team and customers alike, by keeping schedules and providing feedback, documentation, and information. The goal is to facilitate the sales team's activities so as to maximize their performance and the solid and long-lasting development of the Company.DUTIES AND RESPONSIBILITIES: The duties and responsibilities are as follows:

  • Assist sales team with quoting projects and tracking project status.
  • Coordinate sales team by managing an ERP system - entering master orders, updating orders/returns for revised orders.
  • Assist sales team with data storing, tracking, and sorting in a customer relationship management (CRM) software application, ACT! Produce CRM reports as needed.
  • Coordinate the sales team by gathering the required documents for projects.
  • Coordinating delivery / required schedules with Sales, Production, and Dispatch.
  • Handle the submittal processing of all orders with accuracy and timeliness.
  • Answer customer and sales-related telephone calls.
  • Act as a liaison, provide product/services information and resolve any emerging problems that our clients might face with accuracy and efficiency.
  • Inform clients of unforeseen delays or problems.
  • Respond to complaints from customers and give after-sales support when requested.
  • Assist in the preparation and organizing of promotional material or events as needed.
  • Monitor the team's progress, identify shortcomings and propose improvements.
  • Communicate relevant information.
  • Additional responsibilities may be assigned to meet business needs.DELIVERABLES: Work deliverables are items deemed necessary to manage and control project work. These deliverables will include, but are not limited to, the following:
    • Delivery status reports as requested;
    • Create and submit weekly project narratives;
    • Complete the construction portion of the project on schedule, within budget, meeting safety requirements and with appropriate quality;
    • Develop a plan for interface with on-going operations;EXPERIENCE & KNOWLEDGE: To be considered for the role, applicants must have the following qualifications:
      • High school diploma or equivalent.
      • Minimum of 2 years of proven experience in customer service, sales or other relevant administrative positions.
      • Strong computer skills (MS Office, CRM); ERP experience a plus.
      • Proficient in data entry/keyboard skills.
      • Excellent verbal and written communication skills.
      • Proficiency in English; bilingual in Spanish a plus.
      • Well-organized and responsible with an aptitude in problem-solving.
      • Confident at troubleshooting.
      • Ability to anticipate and solve practical problems or resolve issues; reason, calculate figures and amounts; collect, interpret, and/or analyze complex data and information, and draw valid conclusions.
      • Able to interpret procedures and policies; and meet schedules in a dynamic and sometimes demanding work environment.
      • A team player with a high level of dedication.
      • Additional responsibilities may be assigned to meet business needs.PHYSICAL DEMANDS AND ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
        • The Individual is frequently required to sit, sometimes for prolonged periods while working at a desk, on the phone, and/or on the computer; type on a computer keyboard; use hands to finger, handle or feel; talk or hear; reach with hands or arms; walk or stand; and perform some repetitive motion activities.
        • The noise level in this work environment is usually moderate. The work environment characteristics are representative of those an employee encounters while performing the essential functions of this job in a typical office environment. What We Offer
          • Top-tier Medical, Vision and Dental, Life Benefits
          • Life & Supplement Life
          • Company Matched 401K retirement plan
          • Paid Holidays
          • Fun Events
          • Employee Discounts
          • Training and Development
          • Career Opportunity!Apply Now! Limited job opportunities are available

            PI

Keywords: Thompson Pipe Group, Los Angeles , Inside Sales Coordinator, Sales , Rialto, California

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