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Inside Sales Coordinator

Company: Yusen Logistics
Location: Los Angeles
Posted on: November 23, 2020

Job Description:



Overview L OCATION: This position may work remotely from anywhere in the United States or from our Torrance office.
HOURS: 8:30 AM - 5:30 PM pacific time. Must be able to work overtime as necessary

The Inside Sales Coordinator in the International Freight Forwarding division is responsible for assigned account or trade lane customer retention, volume or revenue growth and customer satisfaction. The Inside Sales Coordinator is primarily engaged in supporting Account Managers in managing and growing assigned accounts or trade lanes, by closely monitoring new volume growth opportunities and accounts in the pipeline , assisting with onboarding of new accounts, acting as the client's advocate, increasing customer satisfaction, identifying customer needs and aligning those needs with Yusen Logistics (YLA) services.

Responsibilities Account or Trade Lane Management and Customer Service:

  • Develop strong relationships with assigned clients, YLA branches and overseas trade lane counterparts (if applicable) through timely communication and excellent customer service.
  • Deliver custom solutions to client in order to simplify their logistics needs.
  • Serve as the first point of contact between the client and internal operations and sales teams, trade lane counter parts, freight forwarders and carriers.
  • Ensure escalated issues are managed through to resolution
  • Serve as the customer's internal advocate by monitoring overall account performance for compliance with service level agreements and client guidelines
  • Identify and qualify business opportunities with small and mid-size companies or assigned trade lane. Support Sales , Account and Trade Lane Managers :
    • Prepare and present proposals, quotes and recommend services based on customer needs.
    • Create and maintain operational SOPs and conduct internal audit for assigned accounts, as needed.
    • Onboard/Implement new customers
    • Support RFQ and RFI process.
    • Maintain, update and report trade lane growth opportunities/progress in a systematic and organized fashion, through YLA's CRM platforms.

      Qualifications
      • High School diploma or GED.
      • 2 years' experience in the Freight Forwarding industry
      • Demonstrate ability to provide great customer service.
      • Proactive and able to work effectively to contribute value with limited direction.
      • Excellent communication skills, both written and verbal.
      • Excellent organizational skills with the ability to to prioritize and work around deadlines.
      • Demonstrated ability in problem solving and negotiation with special emphasis on corporate goals
      • Ability to communicate in a cooperative and professional manner with all levels of internal staff and client contacts.
      • Ability to remain professional, confident and patient at all times.
      • Must be a team player.
      • Proficient in Microsoft -- Word, Excel and Power Point. Strong ability to learn new technologies. The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

        Benefits
        Yusen offers a generous Employee Benefits Package including:
        • Medical, Dental, and Vision beginning the 1 st of the month following start date
        • 401k with a company match
        • Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation , and much more.
          Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

          About Yusen Logistics (Americas )
          As a part of the NYK Group, Yusen Logistics (Americas) Inc. operates a network that provides specialization in key logistics products to include International Freight Forwarding, Integrated Solutions (Customized Logistics) and Contract Logistics services, along with transportation solutions all while providing complete and seamless US wide coverage. For more information, please visit our website at www.yusen-logistics.com .

          Yusen Logistics (Americas) Inc. is committed to providing equal employment opportunities to all employees and applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information or any other protected status in accordance with all applicable federal, state and local laws. This commitment extends to all aspects of the company's employment practices including, but not limited to, recruiting, hiring, promoting, transferring, compensation, benefits, training, leaves of absence, termination, and other terms and conditions of employment.

          #LI-LS1

Keywords: Yusen Logistics, Los Angeles , Inside Sales Coordinator, Sales , Los Angeles, California

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