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Desktop and Audio/Visual Support Analyst

Company: University of California Los Angeles
Location: Los Angeles
Posted on: May 19, 2019

Job Description:

Desktop and Audio/Visual Support Analyst University of California, Los Angeles Requisition Number: 29946 Salary: $24.81 - $48.70 hourly Position Description: Under the supervision of the Manager of OIT/IDRE Infrastructure Support Group, this Analyst position will operate and support the organization's Modeling and Statistical Computing Labs, staff desktops across a wide spectrum of users from non-technical to very technical, and the IDRE Portal. This position requires excellent oral and written communication skills. LAB & STAFF DESKTOP SUPPORT: The Modeling Lab is an interdisciplinary computing facility that supports a wide variety of computer modeling, GIS, web-authoring, web-programming, graphics, animation, image-processing, compression and archiving applications, and is a meeting and collaboration space for Modeling users and projects. The Statistical Computing Lab supports software related to applied statistics, data analysis and other statistical computing issues. Staff use a wide range of applications from basic Microsoft Office programs to complex applications used in the Modeling and Statistics Labs, and sophisticated programs used to support high-performance computing. The Analyst configures and maintains Windows and Mac desktop systems and laptops, printers, and mobile devices, and is responsible for providing high-level technology support services to OIT/IDRE staff and clients. The Analyst configures operating systems, installs software, prepares laptops, and mobile devices for remote network connectivity, and troubleshoots end-user software and hardware problems. The Analyst creates and maintains a library of software images for flexible deployment, deploys images, and administers Active Directory. Security is of the utmost importance, and the Analyst must ensure that devices are properly protected with proactive software updates, and with antivirus and end-point security software. The Analyst must manage a variety of software licensing systems, be able to troubleshoot a range of licensing issues, and generate reports and conduct in-depth usage analysis. Analyst is responsible for client follow-up, tracking unresolved issues, and reporting significant service issues to the Infrastructure Support Manager. The Analyst creates and updates user documentation, and maintains the internal technical knowledge and asset management databases. Analyst provides training on software applications and hardware devices. IDRE PORTAL MAINTENANCE, PRESENTATIONS AND EVENTS: The Portal is an advanced presentation and meeting facility for faculty researchers and high-level campus administration groups. It is a meeting place for IT governance and policy groups, and the primary venue for IDRE/OIT classes, seminars and presentations. The Analyst is responsible for technology and event support in the IDRE Portal. Working as a member of a team, the Analyst is responsible for physically preparing the facility for events, matching presenter technology needs with the complex capabilities of the facility, and integrating equipment into the existing multi-media infrastructure. The Analyst proactively works with event organizers to make sure their expectations are realistic and match the Portal's AV technology. The Analyst reviews presentations prior to events to ensure that they make optimal use of the presentation features in the facility. Event support will occasionally be required in other campus venues. The position operates in an environment that uses Windows, Mac and Linux systems. Support is done independently and in collaboration with other departmental staff. For full application instructions and position description, please visit: http://hr.mycareer.ucla.edu/applicants/Central?quickFind75812 The University of California is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the complete University of California nondiscrimination and affirmative action policy, see: UC Nondiscrimination & Affirmative Action Policy, https://policy.ucop.edu/doc/4000376/DiscHarassAffirmAction Copyright --2017 Jobelephant.com Inc. All rights reserved. Posted by the FREE value-added recruitment advertising agency jeid-b815edf4e7abb544856a6fb9cc6dd4e1

Keywords: University of California Los Angeles, Los Angeles , Desktop and Audio/Visual Support Analyst, Professions , Los Angeles, California

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