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Production Support Engineer

Company: Equis Staffing
Location: Glendale
Posted on: May 19, 2019

Job Description:

Position Overview The Product Support Engineer will be working alongside an Agile development team, infrastructure engineering team and product management team to ensure technical operations for a suite of products developed using state-of-the-art software engineering technologies and techniques. Responsibilities Working closely with development, QA, Infrastructure and product management teams to supporttroubleshoot customer facing products related issues. First line of contact for customer questionsproblems regarding their requests, deliveries, etc. Manage user accounts, such as permissions, resetting password, vendor configuration, etc. Some level of production release support Work with the business users and product management team to curate asset metadata using data migration scripts. Develop tools to assist the product support team to efficiently resolve issues. Conduct problem identification and resolution related to products that handle distributed production, post-production and distribution workflows. Identify the root cause of product related issues of a state-of-the-art SOA execution environment, including services, integrations and orchestrations. Classify the issues as application, infrastructure, or end user. Analyze the issue and take correct course of action to resolve the issue with minimum guidance or supervision, or coordinate corrective action with team members as necessary. Proactively build knowledge base articles and documentations with findings from issue resolution. Requirements Software and system troubleshooting and root cause analysis. Demonstrated strong analytical skill and skills in root cause problem identification and resolution. Excellent verbal and written communication skills. Good fundamental understanding of software development and experience programming in Java andor JavaScript. Network troubleshooting skills and good knowledge of key network protocols such as TCPIP HTTPHTTPS, SSL, SSH and so on. Good understanding of Agile development methodology Good interpersonal and relationship building skills, a good team player is must. 2 year degree in technology, engineering or science. A bachelor degree or equivalent in Computer Science degree is definitely a plus 1 years experience in supporting large scale web applications. Basic software development skills in Java, web services and SQL is a plus Good fundamental understanding of SpringHibernate, NodeJS, MongoDB, ReactJS

Keywords: Equis Staffing, Los Angeles , Production Support Engineer, Professions , Glendale, California

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