IT Network Analyst Principal Job (Military Veterans Wanted!)
Location: Santa Ana
Posted on: October 13, 2018
IT Network Analyst Principal (Job Number:439585)Description:Manage the analysis and reporting of the network and security including review of monitoring and management tools, documentation and standards, network health and incident alerting. Work closely with the Network and Security SDM and the ITSM team to coordinate operations requirements and reports. Understand how Service Now is configured and how the network and security tracks fit into the ITSM structure. Assist with creating and managing processes around service requests, change control, approvals, alerting, incident creation and response and incident escalation. Work closely with the Network and Security SDM to create the standards and operational documentation, including review of the runbook and validation of KT during transition. Report regular status of projects and operational issues to the SDM.This Role Performs:- Design, analysis, planning, modification and maintenance of the operational processes and integration into Service Now- Evaluation of existing process documentation and assist with creation of ongoing SOP's- Working with the ITSM team, define network and security service definitions and a CMDB CI structure- Build Process around service requests, incidents and projects- Build reports that will auto generate at regular intervals to show current status of ticketing queues, aging tickets, SLA violations, work load, etc.- Validate existing standards, documents and diagrams with the assistance of the lead engineers- Prepare status and system health reports for Managed Service clients by working with differing internal and external teams.- Attend regular customer service meetings delivering service reports in line with contractual obligations with key customers.- The position maintains technical expertise in IT Service Management as well as network and security technologiesQualifications:REQUIRED EDUCATION AND EXPERIENCE:- Bachelor degree required- ITIL-- V3 Foundation Level or higher certification- 9 years of relevant work experience required- 5 years of ITIL Service Delivery experience required- Minimum 3 year of Operations experience in a 24x7x365 environment required- Demonstrates excellent interpersonal communications and complex problem solving, advanced written and verbal- communications skills including the ability to develop presentations and present to senior management- Conceptual knowledge for all areas of IT Infrastructure components (server, storage, network, data, cloud, EUC, applications, security hardware and software interconnection and interfacing, such as routers, switches, firewalls and gateways)- Detailed working knowledge of a very broad range of IT systemsDESIRED:- Cisco Certified Network Associate (CCNA)- Energetic, forward-thinking, and creative- Strong interpersonal, communication and presentation skills- Strong understanding of Cisco Unified Communications Architect, Engineering- Extensive experience of customer and supplier relationships- Experience in enterprise applications, solutions and data center infrastructures- Ability to develop and execute multiple priorities and approaches to meet objectives- Experience creating and presenting project plans and designsMust be able to pass a California Department of Justice (DoJ) LiveScan background investigation and a detailed lifestyle law enforcement background interview.SAIC Overview:SAIC is a premier technology integrator providing full life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology markets. SAIC is Redefining Ingenuity through its deep customer and domain knowledge to enable the delivery of systems engineering and integration offerings for large, complex projects. SAIC's approximately 15,000 employees are driven by integrity and mission focus to serve customers in the U.S. federal government. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $4.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see My SAIC Benefits. EOE AA M/F/Vet/DisabilityJob Posting: Aug 27, 2018, 11:41:26 AMPrimary Location: United States-CA-SANTA ANAClearance Level Must Currently Possess: NoneClearance Level Must Be Able to Obtain: Other ClearancePotential for Teleworking: NoTravel: Yes, 10% of the timeShift: Day JobSchedule: Full-time
Keywords: SAIC, Los Angeles , IT Network Analyst Principal Job (Military Veterans Wanted!), Professions , Santa Ana, California
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