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Guest Experience Consultant - May Reside Anywhere

Company: Maine Pointe
Location: Los Angeles
Posted on: September 15, 2018

Job Description:

**Candidate may reside anywhere in the United States, as significant travel is required (up to 100%). Potential for some international travel depending on project.
**Maine Pointe is unable to sponsor any candidates at this time. All applicants must be authorized to work in the United States through U.S. Citizenship, Green card or Permanent Resident authorization.
The Guest Experience Consultant will lead the client partnership to identify opportunities to improve EBITDA and cash flow, then implement robust change leading to sustainable measurable results. This position is responsible for applying his/her experience to collaborate with the Maine Pointe Analysis and Engagement Team to deliver upon scope of the consulting assignment. He/she is expected to analyze and identify client guest experience issues by conducting various qualitative and quantitative studies. They are accountable for a defined engagement work stream, collaborate with other Maine Pointe resources to improve client performance to achieve sustainable financial improvements.

EXPECTATIONS

  • Work with our clients to create new experiences for their guests and potential guests feeling assured, settled in and optimistic.
  • Engage clients to develop better tools and processes, as well as transfer knowledge to transform operational capabilities.
  • Follow the project plan and work to ensure timely meeting of milestones and delivery outcome (scope varies by client assignment).
  • Develop, agree and implement organization structures and management operating systems to support lean processes.
  • Analyze and understand existing client operating organization, processes, strategies, and results.
  • Establish and build effective working relationship with key client stakeholders. Be a trusted advisor to the client.
  • Identify and escalate additional sales opportunities.

    EXPERIENCE/EDUCATION

    • Bachelor's degree in management, supply chain, engineering, operations management, business or relevant field. Advanced degree preferred.
    • Minimum 10 years of work experience in Guest Experience subject matter expertise in the Food & Beverage or Hospitality Industry with a proven record of upward career progression.
    • Minimum five years of consulting experience delivering measurable results, preferably at a top-tier consulting firm or 'in-house' within industry.
    • Lean, Six Sigma, or Project Management certification strongly preferred.
    • Experience with leading and driving complex operation transformation engagements in a customer environment where change management was critical to success.

      SKILLS/ABILITIES

      • Restaurant/Hospitality guest experience master
      • Demonstrated ability to adapt quickly to changing customers and multi-task multiple assignments on one engagement
      • Six Sigma / quality improvement
      • Footprint viability
      • Process management effectiveness
      • Process velocity and throughput
      • Use of fixed assets
      • Ability to develop, sustain and proactively manage value-added customer relationships
      • Capability to thrive in a fast-paced environment
      • Ability to solve complex business issues
      • Demonstrated negotiation, change management and influence skills
      • Proven initiative, drive and focus on details
      • Ability to effectively manage change
      • Strong proficiency with Microsoft Office, particularly Excel, Word and PowerPoint
      • Outstanding written and oral communication, facilitation, and presentation skills.
      • Proven ability to communicate positively, directly and with impact to all levels.
      • Detailed oriented problem solver with a proven ability to recognize a problem and implement corrective action when needed.


        OTHER COMMENTS/REQUIREMENTS
        Willingness to travel domestically, up to 100%.

        Keywords: Maine Pointe, Los Angeles , Guest Experience Consultant - May Reside Anywhere, Professions , Los Angeles, California

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