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Infrastructure Support Technician - Level 3

Company: Calance US
Location: Gardena
Posted on: February 15, 2018

Job Description:

Job TitleInfrastructure Support Technician - Level 3 - ID:30868

Duration12 Months

Start DateASAP

Job SkillsCisco VoIP

LocationGardena, CA

Date Posted01/29/2018

FOR IMMEDIATE DETAILS ABOUT THIS POSITION, contact ANY of us direct, referencing the job# below:

Kindest Regards:
ADAM WEBB: ************** x711
KIANA AREVALO: ************** x703
LINDSEY YOUNG: ************** x713
EMAIL: ************************
=======================================
=======================================

Position: Infrastructure Support Technician - Level 3
JOB REF#: 30868
Duration: 12+ Months (On-going Contract)

Location: Gardena, CA 90248 (on-site only)
Rate: Open/Market Rate, depends on experience level (W2 ONLY)

** We CANNOT accept 3rd party, Corp to Corp (C2C) or Independent (1099) contractors for this role, W2 ONLY!! **

IS Site Infrastructure Support Technician is responsible for installation, maintenance, support, and troubleshooting all of infrastructure systems including router, firewall, WAN/LAN switch, NAS/SAN, Domain Controller, Voice Server, Print Server, and various other Servers/Network devices.

RESPONSIBILITIES INCLUDE:

- Responsible for local coordination, installation and ongoing support of various R & D and Administrative computer systems.

- Provide Client-side support: PC HW/SW installation and troubleshooting, Printers, Video conference, mobile computing and communication devices.

- Provide Server support (Windows/Unix), Active Directory administration, implementation/refresh of server hardware and network infrastructure.

- Provide daily monitoring, troubleshooting & administration of Cisco multilayer switched networks, servers and data center infrastructure.

- Provide issue resolution off-hours as needed, both onsite & remotely

- Provide detailed, clear daily and weekly status & timely problem reports.

- Coordination with Regional/Local IS teams and 3rd party vendors to support IS projects, incidents and requests.

- Manage and prioritize Incident and Request tickets.

- Support workload typically 70% end-user HW/SW, 30% infrastructure.

REQUIRED SKILLS:

- 4+ years of experience providing Desktop Support, installing and troubleshooting desktops, laptops, servers, LAN/WAN environments.

-
- Experience supporting Data Centers/Computer Rooms for a large environments

-
- Experience with Cisco, especially with Cisco VoIP

- In-depth knowledge of Microsoft Windows, Server 2008/2012, VMWare, Active Directory policy and Security management, Linux/UNIX, MS Office suite, and Outlook

- Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools.

- Experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners

- Experience setting up and supporting Smartphones, tablets and PDA hardware and software.

- Experience supporting Hardware for servers, data backup libraries and SAN/NAS.

- Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices.

- Working knowledge of Cisco standard protocols, Active Directory, DNS, DHCP, SCCM, Cisco Works, Mgmt IOS & CATOS code backup/configuration/restore.

- Knowledge of TCP/IP, DNS, WINS, DHCP and Microsoft SCCM.

- Basic understanding of Active Directory and Microsoft's Application Compatibility Toolkit.

- Candidate must have good communication skills.

- Ability to work overtime, work on weekends, go to remote offices, and to be on 24x7 on call coverage.

- Must reside locally and available to interview in-person

- Must have a stable work history, working in a similar role

- Must have excellent written and oral communication skills

- Education: Bachelors Degree

OTHER SKILLS:

- Excellent troubleshooting, problem solving & root cause analysis skills.

- Exceptional customer service.

- Candidate should be able to work under pressure.

- Ability to lift 50 lbs.

- Ability to work flexible hours and overtime

- Availability to provide 24x7 on-call coverage.

- Ability to climb ladders and staircases to access IT equipment.

- Able to go on business trip on short notice, if required.

DESIRED SKILLS:

- Previous experience supporting a large corporate is preferred.

- Experience supporting and troubleshooting Business and Mission Critical applications is preferred.

- Experience supporting and troubleshooting WAN, LAN, Wireless LAN, Voice over IP, and Video over IP is preferred.

- Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is preferred.

- Knowledge of Cisco Voice over IP hardware/software/server operation/configuration is preferred.

- Experience using the remote control features of Microsoft's SCCM a plus.

- MCSE and other certifications a plus.

- A+ and Lenovo/HP PC repair certifications a plus.

- Cisco CCNA or CCNP a plus

- Strong Project Management skills a plus.

CALANCE Offerings:

- H1 Transfers/Green Card processing offered

- Open enrollment of Medical/Dental/Vision benefits

- 401K Retirement program.

- Paid Bi-Weekly/Direct Deposit.

- Flex Spending Plan.

- Voluntary Life, AD & D, STD or LTD plans.

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Keywords: Calance US, Los Angeles, Infrastructure Support Technician - Level 3, Professions, Gardena, California

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