Helpdesk Technician
Company: Intelliswift Software Inc
Location: Los Angeles
Posted on: May 28, 2023
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Job Description:
IT Helpdesk Technician Duties: Serve as one of two points of
contact for phone calls (Talk), chat, emails and web form
submissions from staff regarding IT request and incidents
Receiving, logging, managing, servicing and escalating calls from
staff via Zendesk ticketing system, telephone and email 1st line
support - troubleshooting of IT related problems from software to
hardware, such as Laptops, PCs and Printers. Troubleshoot basic
network issues such as VPN, MFA and connectivity issues Problems
that would take approximately 5 minutes to resolved, all other
incidents would be escalated. Escalate unresolved calls to the next
level support team Take ownership of user problems and follow up
the status of problems on behalf of the user and communicate
progress in a timely manner To maintain a high degree of customer
service for all support request and incidents. To arrange for
external technical support where problems cannot be resolved in
house. Active Directory reset passwords Microsoft Outlook Login
issues, distributions list, Signatures, Online Archives,
re-creating user profile Troubleshooting of Microsoft based
operating systems with emphasis on Windows 10 and Microsoft 365
Respond to emergency situations and be on-call as assigned.
Qualifications: Minimum of 3 year of Help Desk Customer Service
experience required Strong hardware & software technical
troubleshooting experience required, with prior experience on
enterprise systems preferred Excellent verbal and written
communication skills Ability to multi-task in a fast paced, high
pressure environment and ability to quickly learn new technologies
as they are introduced Ability to interact effectively with
employees at all levels Ability to help end users in stressful,
hurried situations
Keywords: Intelliswift Software Inc, Los Angeles , Helpdesk Technician, Professions , Los Angeles, California
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