Business Analyst III
Company: Shift4 Allentown
Location: Los Angeles
Posted on: March 19, 2023
|
|
Job Description:
Shift4 Payments (NYSE: FOUR) is a leading provider of integrated
payment processing and technology solutions, delivering a complete
omnichannel ecosystem that extends beyond payments to include a
wide range of value-added services. The company's technologies help
power over 350 software providers in numerous industries, including
hospitality, retail, F&B, e-commerce, lodging, gaming, and many
more. With over 7,000 sales partners, the company securely
processed more than 3.5 billion transactions annually for over
200,000 businesses in 2019. For more information, visit shift4.com.
The Business Analyst will join the team responsible for designing,
organizing, user acceptance testing, and communicating software
solutions (e.g., products, tools, or systems) for Shift4's
built-for-cloud Lighthouse Business Management System
("Lighthouse") used by 10,000's of restaurants in the US. In
addition to transforming business intelligence for restaurant
operators into actionable insights with a single click, Lighthouse
provides: Remote point-of-sale ("POS") management for Shift4's
Edgewater Android/Cloud POS platformCloud-delivered reporting &
analytics Labor management and schedulingOne-click deploy of online
ordering and table reservationsReputation and social media
managementMarketing tools that manage campaigns w/automated email
marketingAPI for integration to 3rd-parties (e.g. Uber Eats,
Doordash)Customer database with email capture from Shift4's SkyTab
platform (skytab.com) Quick access to monthly credit card
statements, chargeback notifications & 1099'sWork alongside
Software Engineers, Designers, and other Stakeholders on the team
to elevate technology and consistently apply best practices as they
relate to the project and general software engineering
concepts.Collaborate cross-functionally with Developers, QA, and
other team members to achieve elegant solutions which satisfy
business needs, goals, and objectives.Provide recommendations for
continuous improvement of development processes, technical
solutions, and Lighthouse itself.Create and Organize new features
and enhancements for the platform in Confluence and JIRA.Complete
Market research to suggest best in class solutions for the
platform.Become an acknowledged expert and specialist for some
parts of the platform. As a team, we know that not everyone can
know everything, but as a Senior Business Analyst, you are expected
to subject matter experts for features you work on within the
platform on behalf of the team.Diagnose and resolve issues with
deployed systems using a variety of techniques including direct
engagement with support personnel and customers.Proactive
assessment and analysis of existing systems to maximize quality and
customer satisfaction, minimize maintenance costs and other
operational issues.2-5+ years experience collaborating with
customers and stakeholders. Experience working in an agile software
development lifecycle (SDLC) by designing and iterating on software
through analysis of functionality as defined by customers and
stakeholders.Proficient with testing work-in-progress deliverables
to make sure they meet acceptance criteria and functional
requirements as defined by a Product team as well as non-functional
requirements defined by the development team.Shift4 Payments is an
equal opportunity employer and considers for employment all
qualified applicants without regard to race, color, sex, sexual
orientation, gender identity, disability, protected veteran status,
religion, national origin, age or any other protected
characteristic.
Keywords: Shift4 Allentown, Los Angeles , Business Analyst III, Professions , Los Angeles, California
Click
here to apply!
|