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Sr Manager, Logistics Network Improvement

Company: Mattel
Location: El Segundo
Posted on: August 7, 2022

Job Description:

Job DescriptionCompany Description

CREATIVITY IS OUR SUPERPOWER. It's our heritage and it's also our future. Because we don't just make toys. We create innovative products and experiences that inspire, entertain and develop children through play. Mattel is at its best when every member of our team feels respected, included, and heard—when everyone can show up as themselves and do their best work every day. We value and share an infinite range of ideas and voices that evolve and broaden our perspectives with a reach that extends into all our brands, partners, and suppliers.Job Description

The Opportunity: Sr. Manager is responsible for new technology site implementation, leading, planning, and execution to develop DC network integration. This role will focus on new technology implementation, building operational and fulfillment capabilities, and improving efficiencies for Mattel brands throughout the Logistics network. This role will have a high interface with many cross-functional internal teams (such as e-Commerce, Marketing, Finance, IT, Consumer Care, Demand Planning, Distribution & Logistics and Procurement teams) as well as external partners. The Sr Manager will be dedicated to ensuring a best-in-class consumer experience from order through delivery and returns. This role will interface with many cross-functional teams as well as external service providers and partners in order to exceed the day-to-day expectations of our growing direct consumers while planning for future growth.What Your Impact Will Be:

  • Partner with Global Supply Chain (GSC) to develop and execute a holistic multi-year technology driven fulfillment strategy and annual plans to support current and future B2B, direct to consumer businesses through a combination of direct fulfillment, 3PL management, and other service/software providers.
  • Build out the US physical Logistics networks form for competitive advantage and growth while optimizing service and cost.
  • Work closely with DC network improvement team and Demand Planning and Distribution & Logistics teams as well as external partners to manage inventory and replenishment for U.S. direct businesses, effectively supporting new product launches, promotions, transitions of discontinued items, etc.
  • Partner with IT, Procurement and service providers (FedEx, LTL carriers, software providers, etc.) on integration of fulfillment data and systems to support a best in class consumer experience and Mattel's business needs.
  • Develop consumer feedback process and collaborate closely with Consumer Care team to assess satisfaction with delivery, packaging, out of box experience, returns, etc. Identify opportunity areas, make recommendations for improvements and lead cross-functional projects to deliver enhancements and new offerings.
  • Lead capabilities building to define and deliver best in class service level targets on a weekly, monthly, quarterly, and annual basis. Create business cases for innovative direct to consumer and e-commerce operations, fulfillment, delivery and return offerings and lead internal and external teams to deliver market leading capabilities.
  • Create and communicate weekly and monthly performance scorecards for each DTC channel. Example KPIs: In-stock rate, fill rate, avg. shipping time, avg. delivery time, shipping costs, returns, avg. return time, etc.
  • Continuously scan consumer, brand, retail and competitive environment for DTC innovation and fulfillment best practices and provide team quarterly updates and recommendations.
  • Lead business and operational process improvement initiatives focused on delivering improved service levels, reducing costs and increasing operational efficiencies.Qualifications

    What We're Looking For:
    • Ten years or more in operational supply chain positions (plan, source, make, deliver) or supply chain IT
    • Three to five years in a manager-level role in a supply chain strategy group, COE or project management office (PMO).
    • Experience leading successful cross-functional supply chain projects and initiatives.
    • Experience leading or heavily participating in analytics projects or technology implementations.
    • Excellent communication skills
    • Hands on experience with R, Python, SQL and relational databases. Experience with Snowflake is a plus.
    • Experience with data visualization tools/dashboard development (e.g., Google Data Studio, Tableau, etc.)
    • Thorough understanding of Master Data Management, Automated Data Quality
    • Strong background/experience with ETL, data mining, statistical analysis, data processing with large amounts of data.
    • Strong analytical skills: ability to analyze raw data, draw conclusions, and develop actionable recommendations
    • Self-starter with the ability to work independently and take initiative. Ability to translate ideas and business requirements into business solutionsPreferred:
      • Continuing analytics education, training and/or certification through MOOCS and/or professional organizations.Skills
        • Proven ability to collaborate and influence various roles and profiles across business, IT and enterprise analytics areas.
        • SQL query writing and experience implementing and working with data warehouses.
        • Strong analytical skills: ability to analyze raw data, draw conclusions, and develop actionable recommendations.
        • Talent for translating data into easy-to-understand, actionable insights.
        • Proficiency in data modeling best practices, and designing / building data pipelines

          Additional Information

          What It's Like to Work Here:We are a purpose driven company aiming to empower the next generation to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:
          • We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
          • We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization, you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
          • We execute: We are a performance driven company. We strive for excellence and are focused on pursuing best in class outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.Our Approach to Hybrid WorkWe embrace a hybrid work model to empower a culture of growth, optimism, and wellbeing, where everyone can deliver on our shared purpose and realize their full potential. Combining purposeful in-person collaboration with tech-enabled hybrid work, our focus is to provide flexibility while enabling collaboration for moments that matter.Who We Are:Mattel is a leading global toy company and owner of one of the strongest catalogs of children's and family entertainment franchises in the world. We create innovative products and experiences that inspire, entertain and develop children through play. We engage consumers through our portfolio of iconic brands, including Barbie, Hot Wheels, Fisher-Price, American Girl, Thomas & Friends, UNO and MEGA, as well as other popular intellectual properties that we own or license in partnership with global entertainment companies. Our offerings include film and television content, gaming, music and live events. We operate in 35 locations and our products are available in more than 150 countries in collaboration with the world's leading retail and ecommerce companies. Since its founding in 1945, Mattel is proud to be a trusted partner in empowering children to explore the wonder of childhood and reach their full potential.

            Visit us at https://jobs.mattel.com/ and www.instagram.com/MattelCareers.

            Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers including minorities, females, veterans, individuals with disabilities, and those of all sexual orientations and gender identities.

Keywords: Mattel, Los Angeles , Sr Manager, Logistics Network Improvement, Professions , El Segundo, California

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