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Lead Digital Commerce Operations Analyst (Content & Coordination) - Remote option

Company: Bath & Body Works
Location: Los Angeles
Posted on: November 22, 2021

Job Description:

Description
This position leads a team of Content & Coordination direct reports within the Digital Commerce Operations team. The Lead Analyst will oversee day-to-day execution related to content management and workflow/timeline coordination for Bathandbodyworks.com and the My B&BW Loyalty program.
Responsibilities
Act as the subject matter expert for content management in Salesforce Commerce Cloud and BloomReach Hippo.
Lead creation of cross-functional timelines for theme launches, events, holidays, steady state timeframes, and special projects.
Collaborate closely with cross-functional teams (Site Merchants, Product Merchants, Designers, Creative Trafficking, Marketing, and Analytics) on operational execution and planning.
Evaluate feasibility of content A/B testing, report back to leaders on execution plan, and coordinate set up for all channels.
Act as a stakeholder for Product Owners and BAs to document requirements related to content management. Partner closely with developers and vendors on configuration for new features.
Partner with Business Operations team on workflows for marketing asset requests in a DAM, daily site and app builds, SEO work, and theme launches.
Evaluate existing processes to ensure the business is using best practices and maximizing the available toolsets.
Provide regular training to a team of digital producers on content management, including writing basic html and understanding platform tools.
Create documentation including training materials and process guides.
Own quality assurance testing for marketing assets & clickthrough's and ensure a smooth customer experience related to all site & app content.
Assist in proactively communicating with Customer Care Center regarding new functionality, A/B testing, and content nuances.
Ensure 24 x 7 site & app operational integrity via participation in team-based on call rotations.
Other duties as assigned.
Qualifications
A minimum of a Bachelor's degree or related experience
5+ years of related Digital Commerce Operations experience. Retail is a plus.
3+ years of people management experience.
Experience with Salesforce Commerce Cloud preferred.
Experience with A/B testing tools or a loyalty engine is a plus.
Ability to solution, multi-task, and manage time in a fast-paced environment.
Operationally minded with an eye for detail, strong analytical skills and a passion to innovate.
Excellent oral and written communication skills, including presentation and facilitation abilities.
Ability to elicit support and alignment from senior management and other departments.
Ability to lead, motivate and challenge a talented production team and inspire confidence and respect
An equal opportunity employer, we do not discriminate in hiring or terms and conditions of employment because of an individuals race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, pregnancy, genetic information, marital status or any other protected category recognized by state, federal or local laws. We only hires individuals authorized for employment in the United States.

Keywords: Bath & Body Works, Los Angeles , Lead Digital Commerce Operations Analyst (Content & Coordination) - Remote option, Professions , Los Angeles, California

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