Senior Desk Side Support Analyst

Company: Skechers
Location: Manhattan Beach
Posted on: April 10, 2021

Job Description:

Company Description

Join the thousands of innovators, advocates and forces who are making an impact every day at one of the biggest footwear brands in the world. Whether you love to connect with consumers on the retail floor or want to drive our award-winning powerhouse in new directions, the SKECHERS team is the place to be. Learn more about our brand at skx.com.

Job Description

The Senior Deskside Support Analyst is primarily responsible for providing technical support to corporate VIP users. The ideal candidate is someone who is reliable, flexible, detail oriented, team player, "thinks outside the box" and has Executive IT support experience. This position will counted on to help provide "White Glove" service to Skechers Senior Management (e.g. C-Level, SVP, VP and Director) and may require occasional home visits at short notice. The Senior Deskside Support Analyst will also assist the Deskside Support team in provisioning equipment, break-fix, fulfilling user requests, as well relocating computer equipment when moves are requested. This a non-supervisory role.

Overall Responsibilities

• Provide 24x7 support to corporate VIP users
• Configure Executive's personal devices, including laptops, desktops, mobiles, video and teleconferencing devices
• Travel between local offices and occasional Executive home visits will be required at short notice
• Able to work in a fast paced and high demand environment
• Respond to service tickets in a timely and professional manner
• Build, configure and support company computers, mobile devices, printers/copiers and related peripherals for all corporate employees
• Create documentation and knowledge base articles
• Strong problem solving, priority setting and collaboration skills
• Conform with and abide by all instructions, policies, regulations, and work procedures
• Other duties as assigned
  Job Requirements-
  
  • 7+ years in a Deskside Support role in an environment of 1000+ users
  • 3+ years of experience working directly with C-Level, SVP, VP and Director level employees
  • Strong verbal and written communication skills, comfortable with a high visibility role
  • Demonstrated ability to analyze, diagnose and resolve hardware issues independently with minimal supervision.
  • Solid understanding of WAN, LAN, and VPN network protocols such as TCP/IP and network diagnostic tools and techniques
  • Individual must have the capacity to remain calm, considerate and tactful under stressful and unanticipated situations
  • Desire to provide the highest level of customer satisfaction
  • Self-motivated and proactive - able to work independently, identify opportunities and develop new ideas for efficiencies
  • Ability to perform in-depth research and troubleshooting for complex technical issues
  • Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV conferencing systems, Printers and PC hardware
  • Previous experience using ITSM tools for ticket tracking
  • A+, Network+, Microsoft Certified Professional (MCP), ITIL Foundations or other IT industry standard certification desirable
  • Valid driver's license and reliable transportation
    
    Qualifications
    
    To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The skills, abilities and physical demands described are representative of those duties that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities, who are otherwise qualified for the job position, to perform the essential functions.
    
    Additional Information
    
    While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel, and talk or hear. The employee frequently is required to walk; sit, reach with hands and arms, and stoop, kneel. The employee is occasionally required to sit for long period of times. The employee is regularly required to lift a 35 - 40lb dress form for garment evaluations.

Keywords: Skechers, Los Angeles , Senior Desk Side Support Analyst, Professions , Manhattan Beach, California