IT Field Technician Lead
Company: REEF Technology
Location: Los Angeles
Posted on: April 10, 2021
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Job Description:
IT Field Services LeadWHO WE ARE: REEF KITCHEN is a leading
venture-backed food-tech startup aimed at revolutionizing the way
restaurants operate and the way customers experience dining. We
enable food and beverage brands to launch and expand their reach
through delivery-only and tech enabled kitchens, with no investment
in infrastructure or operations. We are headquartered in Miami, FL
and rapidly expanding across the US. If you thrive in an
entrepreneurial environment and want to be part of a fun team and a
values-driven culture driving the digital disruption of the
restaurant industry, then read on! WHAT YOU'LL DO (Essential
Functions): The IT FIELD SERVICES LEAD is an engineer capable of
delivering up to Level 3 technical support. The specialist
additionally possesses basic management skills, including planning,
setting priorities, providing root cause analysis, and problem
resolution and resource coordination. The specialist maintains a
results-oriented focus and actively seeks responsibility and
accountability for results. Meets regularly with the CIO or CTO
(frequency to be determined based on need). Ideal candidate will
have flexibility with hours and ability to work weekends as needed.
Troubleshoot or support the following: --- Documentation of
infrastructure and IT assets --- Routine and preventive maintenance
of servers, workstations and user devices --- Levels 1, 2 and 3 end
user support --- HW and SW installations and upgrades --- Network
security including firewalls, login access, remote access ---
Documentation of user support processes and standards --- IT tasks
involving shared resources for remote users --- Internet
connectivity --- Maintain and document implementation plans ---
Test / troubleshoot unknown networking problems --- Terminate
Ethernet cables if needed --- Maintain and document implementation
plans --- Test / troubleshoot unknown problems --- Terminate
Ethernet cables if needed --- Management of Firewall Equipment and
accessories --- Coordination of any software installations/upgrades
throughout the remote offices --- Scheduling and management of all
IS related tasks involving shared resources such as customer
vertical market applications and remote access software ---
Administration of network security including firewalls, login IDs
and passwords in remote locations --- Daily maintenance and
procedures for servers and workstations including remote location's
equipment --- Remote access support - all offices --- 3rd Level
technical support - all offices --- Procedures for Internet
connectivity and Phone System administration and support Essential
Functions - IT Field Services Lead --- Levels 1,2 and 3 technical
support (delivered remotely and after-hours) --- Network security
for customer's remote offices --- IT asset procurement; inventory &
vendor management --- Management of Incident response protocols ---
Remote location integration - technical and administrative ---
Management of outsourced technical staff --- Accounting, billing,
tracking documentation --- Network expansion; VOIP and telephony
resources --- Management and coordination of department or office
move planning and systems installations --- Install / configure of
kitchen hardware including terminals, handhelds, printers and other
peripherals --- Install networking devices including routers and
wireless access points --- Maintain and document implementation
plans Remote Sites --- Coordination of any software
installations/upgrades throughout the remote offices --- Scheduling
and management of all IS related tasks involving shared resources
such as customer vertical market applications and remote access
software --- Administration of network security including
firewalls, login IDs and passwords in remote locations --- Daily
maintenance and procedures for servers and workstations for remote
locations --- Remote access support - all offices --- 3rd Level
technical support - all offices --- Internet connectivity Network:
--- Hardware/Software requirements for the network and office
expansions --- Corporate Technical policy decisions and
negotiations --- Technical integration with remote locations ---
Coordination and negotiation with third party vendors --- Internet
connectivity configuration/development and ordering process --- 4th
Level support escalation for all offices --- Management of any
additional staff requirements and resources --- Design and Approval
of requirements for new hardware and software --- New
office/expansion coordination and implementation --- Inventory
management --- Test and troubleshoot issues with network
communication --- Conduct thorough inspections of cable lines to
ensure the system is working correctly --- Repair related poles and
towers to resolve cable issues --- Pull, route, or label CAT5 or
CAT6 cable --- Install various support structures, including cable
racks, j-hooks, innerduct, and other related structures ---
Communicate and collaborate with other members of the field service
team to resolve complex issues WHAT WE'RE LOOKING FOR: --- 4 -Year
Degree (Computer Science or similar IT degree a plus) --- Ten plus
years' experience in Management of IT services and delivery ---
Solid understanding of business applications and technologies used
by small to midsize companies --- Excellent written and verbal
communication skills --- Excellent problem-solving and mediation to
quickly resolve technology issues to the company's benefit ---
Experience with Virtual Technology including VMware, Host servers
and SAN Technology --- Experience with logistics and inventory
management --- Experience with Network Design and Architecture,
VLAN structure, Sub-netting and System Integration technologies and
requirements --- Bachelor's degree in computer science, information
systems, or systems management; an applicable certification is
important --- Background in Food & Beverage industry and strong
understanding of online ordering and delivery systems --- Robust
interpersonal and communication skills, with a strong customer
service focus --- A disciplined approach with high attention to
detail, creativity and innovation --- Ability to work under strict
timelines and un-supervised PHYSICAL DEMANDS: --- The physical
demands described here are representative of those that must be met
by an employee to successfully perform the essential functions of
this job. --- Hardware installation and testing as needed --- Pull,
route, or label Cat6e as needed --- Frequently operate small office
equipment such as computer, calculator, copier/printer --- Will
remain in seated position for extended periods of time WORKING
CONDITIONS: --- Normal lifting, sitting, computer exposure for an
office-based role --- Extensive time in front of a computer screen,
data entry and analysis BENEFITS: --- Unique opportunity to be part
an early stage and fast-growing startup driving disruption in the
food-tech space --- Work with a smart, dedicated and passionate
team in vibrant culture --- Competitive compensation and equity
benefits - provided by Dice
Keywords: REEF Technology, Los Angeles , IT Field Technician Lead, Professions , Los Angeles, California
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