LosAngelesRecruiter Since 2001
the smart solution for Los Angeles jobs

Service Manager

Company: CoolSys
Location: Valencia
Posted on: October 19, 2020

Job Description:

CoolSys is the parent company of market-leading operating businesses that provide a full spectrum of best-in-class service experiences and solutions to the retail, commercial, and industrial refrigeration and HVAC industries. Our valued and dedicated employees are at the heart of our continued growth and success. We invite you to be part of that growth!

The Service Manager is responsible for the profitable delivery of refrigeration services for a specific branch or branches.


Project/Business Responsibilities:

  • Manages the Service P/L for assigned branch(s).
  • Forecasts manpower requirements.
  • Effectively prioritizes customer calls and advises dispatch accordingly.
  • Ensures customer requirements are followed and calls are completed on a timely basis.
  • Ensures customer rules are accurately adhered to and approves work orders.
  • Reviews dashboards and financial reports and takes appropriate action.
  • Oversees the procurement of parts and supplies.
  • Maintains communication with customers and ensures their expectations are met.
  • Resolves issues or problems that impact customer satisfaction.
  • Manages and maintains fleet, parts and materials inventory, and resolves discrepancies or problems in a timely manner.
  • Develops and maintains long term relationships with customers and subcontractors.

    People Responsibilities:

    • Communicates company direction, sets expectations and holds team accountable for results.
    • Provides leaderships, builds a collaborative team and rewards accomplishments of the team.
    • Interviews, selects, hires, and oversees onboarding of supervisors, team leads and technicians.
    • Ensures technicians are scheduled and dispatched efficiently, based on skill level, location, and call volume.
    • Manages performance and provides training, coaching and performance feedback to Supervisors, Team Leads and Technicians.
    • Uses metrics to drive accountability and performance.
    • Ensures compliance of Service policies and procedures, including eSo, refrigerant tracking, time and attendance, etc.
    • Ensures use of PPE and the application of safe behavior, including driving, by all employees.
    • Ensures customer service and quality of work meets customer requirements and Source standards.


      Project/Business Management:

      • High school diploma, GED, or completion of trade program or technical school. College degree is a plus.
      • 10 + years of experience in the refrigeration/HVAC service, commercial construction, or a related industry.
      • Knowledge of commercial refrigeration and HVAC principles and practices, including service hour estimation, labor forecasting, and multiple disciplines involved in area of responsibility.
      • Proficiency in understanding and managing P&L.
      • Demonstrated business acumen
      • Proficiency in managing multiple assignments, setting and balancing competing priorities with strong organizational skills and ability to multi task.
      • Ability to solve problems and apply good judgement.
      • Excellent verbal/nonverbal and written communication and presentation skills.
      • Strong customer service skills, including an ability to proactively address customer issues and concerns and ability to forge strong working relationships with customers.
      • Knowledge of jobsite safety, ability to oversee work activities to ensure safe work practices and safety rule compliance.
      • Ability to understand and follow all company policies and procedures and all applicable State and Federal laws.
      • Ability to use typical business tools including E-Mail, Word, Excel, Work Order/Dispatch Software, Enterprise Resource Planning (ERP) software, etc.
      • Good driving record.

        People Management:

        • 5 + years of people management experience.
        • Strong leadership skills, with demonstrated experience managing a diverse and multi-discipline workforce.
        • Proficient in coaching, training, developing and building a team.
        • Proficient in managing time, delegating assignments and following through to ensure good results.

          Our Employment Benefits includes:

          • Medical, Dental, Vision and Prescription coverage
          • Paid vacation and holidays
          • Credit Union
          • 401(k) Match
          • Life insurance, AD&D and long-term disability
          • Tuition reimbursement
          • Paid Technical Training Programs

            Pre-employment background screening (criminal, drug screen and DMV) is required for all positions. CoolSys is an EOE/M/F/Vet/Disability employer.


Keywords: CoolSys, Los Angeles , Service Manager, Professions , Valencia, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Other Professions Jobs

Warehouse Associate - Equipment Operator
Description: Position Description 10 This role may be required to drive powered equipment, however no experience is required as we provide training on-site. 10 10 Starting Base Pay: 16.75 10 Walmart is rolling (more...)
Company: Walmart
Location: Placentia
Posted on: 10/24/2020

Local & Regional Routes in Southern CA - Immediate Need!
Description: br br Hiring Home Daily Company Drivers Local Regional Routes Available Call for Details 8203 8203 866-578-1152 br Our Truck Drivers Enjoy Industry-Leading Benefits: Excellent Pay Based on (more...)
Company: CRST Dedicated West
Location: Paramount
Posted on: 10/24/2020

CDL-A Company Truck Driver
Description: Newly increased pay and top miles---find more at Freymiller br br Get on board with a carrier that combines old-school trucking with modern respect At Freymiller, we offer real company truck driving (more...)
Company: Freymiller
Location: Placentia
Posted on: 10/24/2020

Echo Technician Travel
Description: Travel Echocardiographer Technician Echo Numerous Nationwide Travel Assignments / Jobs br br Tired of completing an application just to get informationClick the View or Apply button for HCEN's (more...)
Company: Allied Health Travel Jobs
Location: Paramount
Posted on: 10/24/2020

Transportation Supervisor
Description: Posted Position: Transportation Supervisor Date of Posting: 4/4/2017 Expected Shifts/hours: All Shifts / Full-Time RESPONSIBILITES: Supervise Transportation Department activities and associates on one (more...)
Company: Albertsons
Location: Placentia
Posted on: 10/24/2020

Warehouse Packing Assistant ($500 Bonus!)
Description: 500 Sign-On Bonus br Responsibilities: - Secure and protects all items against damage by wrapping dishes and fragile items in packing material and packs them into containers- Pack general household (more...)
Company: Bluecrew
Location: La Mirada
Posted on: 10/24/2020

Truck Driver CDL A - Home Daily
Description: CDL A Truck Drivers- Help Us Lead the Industry Great Home Time We offer 100 paid health care, great home time and more Call 866- - to speak with a recruiter Be the face of Reddaway, an award-winning (more...)
Company: Reddaway Trucking
Location: Paramount
Posted on: 10/24/2020

CDL A Truck Driver
Description: Job Description: 10 10 CDL A Truck Drivers Needed We offer 100 paid health care insurance, great home time and more Call 866-214-5950 to speak with a recruiter
Company: YRC Freight
Location: Rowland Heights
Posted on: 10/24/2020

CDL-A Established Teams - 1 Yr OTR EXP Required - Earn Up To $80K Per Driver
Description: Job Description: TSMT is Seeking Established CDL-A Teams - Must Have Endorsements Or Be Willing To Get Them Up To 80,000/yr Per Driver 2,000 Transition Pay, Payable in the First 3 Weeks Call 855 (more...)
Company: Tri-State Motor Transit
Location: Yucaipa
Posted on: 10/24/2020

Truck Driver CDL A
Description: Job Description: 10 10 CDL A Truck Drivers Needed We offer 100 paid health care insurance, great home time and more Call 866-214-5950 to speak with a recruiter
Company: YRC Freight
Location: Yucaipa
Posted on: 10/24/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Los Angeles RSS job feeds