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Customer Support Analyst (Relocation, Travel, ETS, PTSP, Travel Card Spec)

Company: US Department of the Treasury
Location: Long Beach
Posted on: December 5, 2019

Job Description:

* Duties * Help Duties Summary WHAT IS THE CHIEF FINANCIAL OFFICER (CFO) DIVISION? The IRS Chief Financial Officer (CFO) organization is responsible for the custodial accounting of over $3.3 trillion in taxpayer payments, as well as for managing the IRS' $10+ Billion annual operating budget. See Other Information for Locations Learn more about this agency Responsibilities WHAT DOES A CUSTOMER SUPPORT ANALYST DO? As a Customer Support Analyst you will be responsible for accomplishing various programs relating to administration of the Public Transportation Subsidy Program or IRS Travel Program and Systems in the Internal Revenue Service. Specifically, you will use your analytical and technical skills to conduct in-depth analyses of program data, requirements and impact, and you will identify problem areas and determine how to resolve them. Your customer service and writing skills are also utilized to communicate and educate within the Internal Revenue Service to strengthen compliance with the requirements of the Programs. As_a_Customer_Support_Analyst_You_Will * Research and resolve the most complicated questions, interprets policies, and "trouble-shoots" program problems that arise. Provide authoritative technical assistance, guidance, and advises management and services to lower-graded specialists. * Conduct comprehensive, in-depth evaluative analyses of operations, procedures, and resource use for assigned program(s). Initiate, develop, or recommend modifications to procedures, systems, project objectives, operations, and resource utilization in order to correct existing deficiencies, resolve especially complex and difficult problems of program improvement, and design systems for enhanced program operation. * Develop, implement, and coordinate reporting and information gathering procedures and evaluates operations within the assigned program area(s). Provide management with evaluative reports assessing the effectiveness and efficiency of operations which are administered throughout the Service. * Conduct comprehensive operational reviews of assigned program(s) to assess compliance with existing guidelines. Identify trends and/or procedural problem areas; evaluate findings; determine impact of changes in regulations and practices; and recommend corrections and/or appropriate course of action. May lead lower-graded employees in the reviews and evaluations of these complex programs. * Prepare Service-wide guidelines, instructions, and other documents to describe new program initiatives; develop new procedures to implement new initiatives or program changes; and maintain and improve effective operations of assigned program(s) as administered by all Business Units, consistent with agency policies. * Serve as liaison between customers and outside vendors to resolve significant local problems and Service-wide systemic problems. * If you are selected at a lower grade level, you will have the opportunity to learn to perform all these duties, and will receive training to help you grow in this position. WHERE CAN I FIND OUT MORE ABOUT OTHER IRS CAREERS? If you want to find out more about IRS careers, visit us on the web at **************** Travel Required Occasional travel - 1 TO 5 NIGHTS PER MONTH Supervisory status No Promotion Potential 13 * Job family (Series) * 0501 Financial Administration And Program * Requirements * Help Requirements Conditions of Employment * Refer to Other Information. * Click "Print Preview" to review the entire announcement before applying. * Must be a U.S. Citizen or National. * IRS Employees on Career or Career Conditional Appointment * Qualifications * You must meet the following requirements by the closing date of this announcement. GS-12 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-11 grade level in the federal service. Specialized experience for this position includes: Demonstrate experience with budgetary programs (such as travel, travel card, procurement, and purchase card), experience researching and writing policy and procedures, and providing technical expertise to verbal and written inquiries regarding budgetary issues. Experience resolving, and advising others on budgetary issues. Experience writing guidelines or procedural instructions for assigned program area. Experience with the IRS Travel Program and IRS electronic travel systems. Experience with the IRS Travel Program includes experience in administrating travel procedures and Public Transportation Subsidy Program (PTSP) regulations and processes as it relates to the travel program. Experience serving as liaison between IRS electronic travel system customers and vendors (e.g. GovTrip, GRAS and Travel Management Center, Department of Transportation) to resolve significant travel budgetary and systemic issues. GS-13 LEVEL: You must have one (1) year of specialized experience at a level of difficulty and responsibility equivalent to the GS-12 grade level in the federal service. Specialized experience for this position includes: Demonstrate experience with budgetary programs (such as travel, travel card, procurement, purchase card and the TRANServe Debit card), experience researching and writing policy and procedures, and providing technical expertise to verbal and written inquiries regarding budgetary issues. Experience leading, resolving, and advising others on budgetary issues. Experience writing guidelines or procedural instructions for assigned program area. Experience with the IRS Travel Program and IRS electronic travel or PTSP systems. Experience with the IRS Travel Program includes experience in administrating travel procedures, regulations and processes as it relates to the travel program. Experience serving as liaison between IRS electronic travel system customers and vendors (e.g. GovTrip, GRAS and Travel Management Centers) to resolve significant travel or PTSP systemic issues. * The experience may have been gained in the public sector, private sector or Volunteer Service. One year of experience refers to full-time work; part-timework is considered on a prorated basis. * To ensure full credit for your work experience, please indicate dates of employment by month/year, and indicate number of hours worked per week, on your resume. * In addition to the above requirements, you must meet the following, if applicable: You must have been at the next lower grade level of the grade you are applying to for 52 weeks (time-in-grade requirement). Education

Keywords: US Department of the Treasury, Los Angeles , Customer Support Analyst (Relocation, Travel, ETS, PTSP, Travel Card Spec), Professions , Long Beach, California

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