LosAngelesRecruiter Since 2001
the smart solution for Los Angeles jobs

Customer Solutions Tech Support

Company: Mommy Jobs Online
Location: Encino
Posted on: July 16, 2019

Job Description:

You will be provided the equipment (computer and accessories) to work from home where you will answer inbound calls from customers across the country and help them troubleshoot their home security and home automation systems over the phone. The pay for this position is $11 an hour. Abbreviated List of Benefits: Working from the comfort of your own home, no driving to work, paid time off, paid holidays, 401K and much more! Essential Functions/Responsibilities: Provide technical and customer support via telephone for inbound calls Develop extensive knowledge of our management systems varied product line and installation processes Educate customers on the use of our management system home systems and products Use our management system to troubleshoot varying degrees of technical support problems for customers Create service tickets for issues not able to be resolved over the phone Accurately record customers technical issues Answer customers billing questions/concerns Proficient communication skills (verbal and written) Ability to solve unique technical problems Must be able to multi-task while using different internal programs Ability to communicate clearly with customers while providing step-by-step instructions for understanding/fixing their system over the phone Passion for providing quality customer service Ability to envision product scenarios in order to help customers solve problems Must feel comfortable with de-escalating phone calls Ability to adapt to system/process changes quickly while retaining new information Must be able to work five weekdays Must have 100% attendance during the 4 week training Ability to adhere to a strict attendance/punctuality policy Minimum Requirements: Must have a consistent internet speed of 5 mbps download and 2.5 mbps upload, provided by an Internet Service Provider The workplace must be in a secluded portion of the home where passersby cannot view the screen or customer information. Preferably in a room with a door or divider that closes it off from the rest of the home Required Experience: Ability to successfully pass background check Must be at least 18 years old (per Industrys requirement) Must be able to commit to 6 months in the department High school diploma or equivalent preferred but not required Call center experience preferred but not required 6+ months of customer service experience preferred To Become A Member: Please visit mommyjobsonline.com and click on Join Now and select the Customer Service WAH Job Bank Registry to become a lifetime member to get connected with this client. Please email us your resume after you register with your qualifications and work history. Please reference agent id code MJOLLAUREN on your registration submission. Please feel free to consult with us if you have further job related questions about our company at 14054186160.

Keywords: Mommy Jobs Online, Los Angeles , Customer Solutions Tech Support, Other , Encino, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Get Paid At Home: Surveys
Description: Big Brands
Company: Survey Voices
Location: Yorba Linda
Posted on: 07/17/2019

Run your own part-time business /AVON Glam Gig - Sign up today only $30 and choose a FREE Gift Set
Description: Work from Home - Avon Sales Representative br About the Job br Work when you want and where you want. - make your own schedule. br Whatever your background, whether you come from Customer Service, (more...)
Company: Avon
Location: Yorba Linda
Posted on: 07/17/2019

Now Hiring: FedEx
Description: Easy Application
Company: FedEx.FindDreamJobs.com
Location: Yorba Linda
Posted on: 07/17/2019


$$ 22.00 / HR. RIVERSIDE AREA AIRPORTS. AIRLINE HIRING.
Description: RIVERSIDE AREA AIRLINE NOW HIRING : San Bernardino Intl Arpt LA / Ontario Intl Arpt Los Angeles
Company: U.S. Airline Careers
Location: Lake Elsinore
Posted on: 07/17/2019

Now Hiring: Amazon Delivery
Description: Easy Application
Company: Amazon Delivery.FindDreamJobs.com
Location: Altadena
Posted on: 07/17/2019

Hiring CDL-A Company Drivers- $5000 Sign On Bonus [268]
Description: Hub Group Dedicated is searching for dry van CDL-A truck drivers in the Redlands, Southern California area There are
Company: Hub Group
Location: Lake Elsinore
Posted on: 07/17/2019

Dedicated CDL-A Company Drivers - Competitive Weekly Pay [34
Description: Hub Group Dedicated--is searching for CDL-A company drivers in the Fontana, CA area This is
Company: Hub Group
Location: Yorba Linda
Posted on: 07/17/2019

Dedicated CDL-A Driver - Hub Group partners with Pep Boys [
Description: Hub Group Dedicated--is working with a well-known distributor in Southern California and is need of
Company: Hub Group
Location: Yucaipa
Posted on: 07/17/2019

Converting Packer
Description: br Apply br br Description br br Summary/Objective:To pack and label material and to assist Slitter operators as material is converted. br br Essential Job Duties and Responsibilities (more...)
Company: ARLON GRAPHICS
Location: Placentia
Posted on: 07/17/2019

Now Hiring: Amazon Work From Home
Description: Easy Application Amazon
Company: Amazon Work From Home.FindDreamJobs.com
Location: Yucaipa
Posted on: 07/17/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Los Angeles RSS job feeds