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Company: European Wax Center
Location: Huntington Beach
Posted on: May 19, 2019

Job Description:

Wax Associate Job Description Description: As a Wax Associate you are responsible to uphold the Ultimate Wax Experience at all times. Your performance greatly affects a guest's entire experience, so it's important to always provide the highest-quality wax service while maintaining a cheerful and positive attitude. Job Duties:

  • Following the EWC process with all guests
  • Greets guests in a professional and friendly manner upon check in
  • Providing all waxing services to all EWC's guests
  • Memorize and use the scripts and standard responses that pertain to the WSA position
  • Follow and adhere to all pager policies and travel ticket
  • Ensure that client consent form is completed and reviewed with guest before beginning service
  • Establishing and maintaining professional relationships with guests
  • Promotes the benefits of waxing specific to each guest and recommends frequency
  • Confirming all guest's services, and upselling services in the room before starting service; Must maintain an average 1.40 services per ticket
  • Retaining guests through pre-booking
  • Safeguards guest information and confidentiality
  • Educating guests on EWC's exclusive product line; Must maintain a 14% retail conversion
  • Maintains a professional clean appearance of self by following EWC WSA dress code:
    • 'Hot Tamale' Barco Scrubs. --- White athletic sneakers. --- Long-sleeved white shirt underneath scrub top (if needed). --- Long to medium length hair should be pulled back --- Name tag (worn on the top left side of their scrub, directly above the EWC logo.)
      • Maintains a clean and stocked wax room; filling out any necessary forms when needed
      • Cleaning and restocking center and wax bin
      • Approach and educate guests when not in session or on break about EWC retail products and the benefits of waxing
      • All associates are required to use the correct Intranet Form as a part of their daily procedures and when certain situations arise within the center
      • Attend staff meetings and trainings
      • Follow European Wax Center protocols, policies and procedures
      • Accurately clock in and out
      • Adhering to the Reservation Book managed by the GS Associate
      • Various duties as assigned by Center Management. Job Requirements:
        • Must adhere to local and state licensing laws and regulations.
        • Adhere to Board of Barbering and Cosmetology Requirements for self, center and rooms.
        • Understand and believe in the benefits of waxing.
        • Customer service oriented and able to communicate effectively with guests, center management, fellow WSA and GS staff.
        • Able to work flexible days and hours.

Keywords: European Wax Center, Los Angeles , Esthetician, Other , Huntington Beach, California

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