LosAngelesRecruiter
the smart solution for Los Angeles jobs

Analytics Support Specialist (Work From Home)

Company: Highmark Health
Location: Los Angeles
Posted on: July 13, 2018

Job Description:

Job DescriptionDescriptionJOB SUMMARYThis job provides front-line call center support to users of the Analytic Platform's tools and data repositories throughout the organization and to its Health Plan Partners. The incumbent will be able to clearly receive information and ideas through a variety of media and convey technical information in simple and clear terms to non-IT employees. This will involve following the procedures for resolving issues that are created by the lead. It will also involve redirecting problems to the appropriate resource when required and monitoring it to ensure resolution for the customer. The incumbent also works closely with HMHS (IT) technical resources to help customers resolve technical issues that require IT support. This position will have multiple shifts available between 7am and 7pm EST. ESSENTIAL RESPONSIBILITIES

  • Manage large amounts of phone calls, emails and Instant Messages in a timely manner and document the inquiry and resolution according to standard procedures so they can be reported on. This will include following the call center scripts and procedures to handle tier 1 inquiries of moderate complexity.
  • Manage large amounts of submited tickets in a timely manner and document the resolution. This will include following the call center scripts and procedures to handle tier 1 inquiries of moderate complexity.
  • For Tier 2 and above issues, identify the customers needs, clarify the information, research the issue and direct to Senior or Lead team members or Tier 3 departments as appropriate.
  • Other duties as assigned.EDUCATIONRequired
    • High School/GEDSubstitutions
      • NonePreferred
        • Bachelor's degree in Computer Systems Analysis, Data Processing, Healthcare Informatics or Management Information SystemsEXPERIENCERequired
          • 1 - 3 years Data Analytics
          • 1 - 3 years IT Application - SASPreferred
            • 1 - 3 years Healthcare Industry
            • 0 - 1 years Database Administration
            • 0 - 1 years Data Warehousing
            • 0 - 1 years Call CenterLICENSES or CERTIFICATIONSRequired
              • NonePreferred
                • NoneSKILLS
                  • SAS
                  • Microsoft Office
                  • Analytical Skills
                  • Oral & Written Communication Skills* This role will have multiple shifts available between 7am and 7pm EST. Company DescriptionAt Allegheny Health Network, our employees make a significant impact on people’s lives every day. They are a proud and passionate team who work together to provide the highest quality patient care – care that helps people live longer, healthier lives.Allegheny Health Network (AHN) is a proud member of Highmark Health. Working as an integrated system within Highmark Health, employees at all of AHN’s care sites, including hospitals, Health + Wellness Pavilions, primary and specialty care offices and more, are committed to improving health and promoting wellness in our communities, one person at a time.Discover a career that makes a true difference in your life and in the lives of others.

                    Keywords: Highmark Health, Los Angeles, Analytics Support Specialist (Work From Home), Other, Los Angeles, California

                    Click here to apply!

                    Didn't find what you're looking for? Search again!


                    I'm looking for
                    in category
                    within


Other Other Jobs


Strategic Account Lead
Description: At Hewlett Packard Enterprise HPE , we live by three core values that drive our business: Partner. Innovate. Act. These values combine to help us create important work all over the world to advance how (more...)
Company: Cloud Technology Partners
Location: Los Angeles
Posted on: 07/22/2018

Telecommute Bilingual Chuukese Interpreter
Description: A translation services company has an open position for a Telecommute Bilingual Chuukese Interpreter.
Company: VirtualVocations
Location: Los Angeles
Posted on: 07/22/2018

Fire Your Boss!! Work Part-time or Full-time from home!!
Description: Need income Want freedom Missing out on your children's life If this is you, we are looking
Company: Freedom Enterprise Inc.
Location: Inglewood
Posted on: 07/22/2018


CRS Part time and Full Time!...GET PAID WORKING FROM HOME!
Description: We are a fast paced, highly motivated team working for a company that is ready to produce leaders. We have long history of taking in new hire and creating real
Company: SEO for Local Businesses
Location: Norwalk
Posted on: 07/22/2018

CDL-A Owner Operator Truck Driver - LTL Local
Description: br br br br br Benefits: br br ul br br li Daily Home Time br li Consistent Steady Freight br li High Weekly Settlements br li
Company: Roadrunner Transportation Systems
Location: San Marino
Posted on: 07/22/2018

Loan Adjuster
Description: Under general supervision, performs collection activities and follow-up on delinquent consumer, credit card and bankrupt accounts. Handles routine and moderately complex matters. Provides quality member (more...)
Company: Kinecta Federal Credit Union
Location: El Segundo
Posted on: 07/22/2018

Work at Home Reps
Description: We are currently interviewing for two immediate positions
Company: AP Career at Home
Location: West Hills
Posted on: 07/22/2018

Virtual Fashion Peer Reviewer and Journal Expert
Description: An editing company is seeking a Virtual Fashion Peer Reviewer and Journal Expert. Core Responsibilities
Company: VirtualVocations
Location: Los Angeles
Posted on: 07/22/2018

Work From Home Positions Available PT/FT-Now Interviewing
Description: At Home Reps Needed - PT/FT Seeking upbeat and motivated individuals to join our award winning team. This is a solid
Company: TQS
Location: Long Beach
Posted on: 07/22/2018

detailer
Description: Position Overview br br The Service Detail Technician is responsible for cleaning the interior and exterior surfaces on sales and service vehicles as well as new and used inventory
Company: AutoNation
Location: Gardena
Posted on: 07/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Los Angeles RSS job feeds