LosAngelesRecruiter
the smart solution for Los Angeles jobs

Member Relationship Specialist

Company: Golden 1 Credit Union
Location: Los Angeles
Posted on: February 15, 2018

Job Description:

GENERAL DESCRIPTION:

The Member Relationship Specialist is responsible for assisting Golden 1 members and potential members with various financial needs and services. The ideal candidate will proactively engage with members as a trusted advisor in helping to achieve their financial goals in a consultative fashion. They will work with branch leadership to consistently improve in an effort to provide unmatched and exceptional member service. As a member advocate, they will work with cross-functional stakeholders throughout the organization to provide a seamless service experience. They are adept at listening and partnering with members to provide solutions that match their needs.

TASKS, DUTIES, FUNCTIONS:



  • Develop plans and goals to maintain focus on deepening relationships with members.
  • Engage with members and consumers to identify and uncover needs and provide solutions that will enhance each member's financial wellness.
  • Recognize and refer opportunities to appropriate internal service specialists as needed (i.e., Home Loans, Financial Services, etc.)
  • Foster a positive and engaging work environment by inspiring others through words and actions and embracing our mission, vision and core values.
  • Results-orientated; including a willingness to take on any task required to meet or exceed all team goals and objectives.
  • Desire to take the initiative to identify, investigate and resolve complex member issues, including operational and support situations.
  • Communicate effectively with branch leadership and back office departments.
  • Maintain a thorough understanding of state and federal laws and regulations related to credit union compliance including bank secrecy and anti-money laundering laws appropriate to the position.
  • Maintain a working knowledge of Golden 1 policies and procedures to ensure compliance.
  • Willingness and flexibility in taking on new responsibilities as business requires.
  • Willingness to assist in staffing other areas of the branch as needed.
  • Available to work weekends and/or extended hours required to run the business, including special events as they occur.
  • May be required to become a Notary Public and perform Notary services as needed.
  • Successful completion of required curriculum as appropriate to role.


    PHYSICAL SKILLS, ABILITIES, AND EXERTION UTILIZED IN THE PERFORMANCE OF THESE TASKS:



    • Effective oral and written communication skills required to ensure an exceptional member experience.
    • Must possess sufficient manual dexterity to skillfully operate an online computer terminal and other standard office equipment, such as financial calculators, personal computer, and telephone.


      ORGANIZATIONAL CONTACTS & RELATIONSHIPS:



      • INTERNAL: Branch and back office support
      • EXTERNAL: Members, non-members and peers in financial institutions


        QUALIFICATIONS:



        • EDUCATION: Completed high school curriculum. College business courses desired.
        • EXPERIENCE: 2 years previous retail experience interacting with consumers. Cash handling experience desired.

        • KNOWLEDGE/SKILLS:



        • Ability to work as part of a team.
        • Reliable work attendance.
        • Professionalism in verbal and written communication.
        • Knowledge of California Credit Union Law and Regulations.
        • Comfortable with and willingness to learn and master new and emerging banking technology.
        • Bilingual and multilingual a plus


          PHYSICAL REQUIREMENTS:



          • Must be able to frequently move about the branch to accomplish tasks.
          • Prolonged standing throughout the workday at times.
          • Corrected vision within the normal range.
          • Hearing within normal range. A device to enhance hearing will be provided if needed.
          • Ability to lift 30 lbs. as may be required.
          • Occasional travel required for attendance at meetings and/or training.


            Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

            Keywords: Golden 1 Credit Union, Los Angeles, Member Relationship Specialist, Other, Los Angeles, California

            Click here to apply!

            Didn't find what you're looking for? Search again!


            I'm looking for
            in category
            within


Other Other Jobs


Work From Home - FT or PT
Description: We are expanding on a daily basis. We are seeking out well disciplined, motivated, team
Company: AmeriPlan USA
Location: Torrance
Posted on: 02/22/2018

Work at Home Reps
Description: We are currently interviewing for two immediate positions
Company: AP Career at Home
Location: West Hills
Posted on: 02/22/2018

Sales Representative - Bilingual
Description: Job DescriptionBilingual Sales ProfessionalNew York Life Insurance Company - GlendaleNew York Life is seeking bilingual professionals who want to build an insurance financial business with the potential (more...)
Company: New York Life
Location: Glendale
Posted on: 02/22/2018


Quality Control Inspector I
Description: Client: Leading Medical Device client Job type: Contract Duration: 12 Months Location: Irvine, CA, 92618 Title: Quality Control Inspector I Job ID: 5158 Job Description: Scope Of Duties/Job Description: (more...)
Company: US Tech Solutions
Location: Los Angeles
Posted on: 02/22/2018

Middle Market Underwriting Assistant, Commercial Insurance
Description: Advance your Underwriting career at Liberty Mutual Insurance- A Fortune 100 Company This is an entry level position within the Account Analyst job family, with a goal of acquiring a basic understanding (more...)
Company: Liberty Mutual
Location: Los Angeles
Posted on: 02/22/2018

Mortgage Protection Insurance Underwriter - Full Time / Part Time
Description: Job Description View our company overview and schedule your interview at www.muellerhiring.gr8.com/ No Cold Calling. Unique Sales and Ownership/Equity Opportunity.Are you someone who has the ambition (more...)
Company: Symmetry Financial Group
Location: Los Angeles
Posted on: 02/22/2018

Benefit Specialist F/T or P/T
Description: Are you ready for a career change Maybe you need a challenge or hours that work with your family's lifestyle. We are a 23 year old health care benefit
Company: Ameriplan
Location: Beverly Hills
Posted on: 02/22/2018

Do you want to work from home?
Description: We are actively searching for highly motivated individuals to work individually
Company: Ameriplan
Location: Los Angeles
Posted on: 02/22/2018

Part Time
Description: Growth-Oriented Company Looking for Customer Service Reps to Telecommute We are looking
Company: Wellness With Angel
Location: Long Beach
Posted on: 02/22/2018

Senior Major Gifts Officer
Description: CHOC Children's Foundation Senior Major Gifts Officer Orange County, California 92868 Position Summary: Do you have a gift for developing and nurturing relationships that eventually leads to donations (more...)
Company: CHOC Children's Foundation
Location: Los Angeles
Posted on: 02/22/2018

Log In or Create An Account

Username:
Password:
 

Forgot password?


Find us on Facebook

Find us on LinkedIn

Get the latest California jobs by following @recnetCA on Twitter!

Los Angeles RSS job feeds