Patient Outreach Coordinator - Arcadia, CA
Company: Optum
Location: Arcadia
Posted on: May 12, 2025
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Job Description:
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
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Turn on the news on any night of the week and you're likely to hear
about the changes that are sweeping through our health care system.
It's dramatic. It's positive. And it's being led by companies like
UnitedHealthcare, part of the UnitedHealth Group family of
businesses. Now, you can take advantage of some of the best
training and tools in the world to help serve our members by
interfacing and solving issues with their health care providers. As
part of our Provider Services group, the quality of support you
deliver will directly translate into better care for their patients
This is no small opportunity. This is where you can bring your
compassion for others while building your career.
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This position is full time Monday - Friday. Employees are required
to work an 8-hour shift schedule during our normal business hours
of 8:00 am - 5:00 pm PST. It may be necessary, given the business
need, to work occasional overtime. Our office is located at 440 E.
Huntington Drive, Suite 200, Arcadia, CA
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We offer 2-3 -weeks of paid training. The hours during training
will be 8:00am to 5:00pm PST, Monday - Friday. - -Training will be
conducted onsite -
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Primary Responsibilities
Answer 80-100 OUTBOUND phone calls per day from customers and
identify the type of assistance the customer needs. Will also
answer inbound calls
Ask appropriate questions and listen actively to identify specific
questions or issues while documenting required information in
computer systems
Research complex issues across multiple databases and work with
support resources to resolve customer issues and/or partner with
others to resolve escalated issues -
Other duties as assigned
This role is equally challenging and rewarding. Within a
high-volume setting, you'll need to develop knowledge of our
various products and multiple levels of benefits within each
product in order to best assist our providers/customers.
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You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications
High school diploma/GED or equivalent years of experience
Must be 18 years old or older
Experience with computers and Windows PC applications, which
includes the ability to navigate and learn new and complex computer
system applications
Customer Service Experience using phones and computers as the
primary job tools
Ability to work onsite at 440 E Huntington Drive, Suite 200,
Arcadia, CA
Ability to work an 8-hour shift schedule during our normal business
hours of 8:00 am - 5:00 pm PST. It may be necessary, given the
business need, to work occasional overtime.
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Preferred Qualifications
Bilingual English/ Cantonese, Mandarin or Spanish
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Soft Skills:
Demonstrated ability to listen skillfully, collect relevant
information, build rapport and respond to customers in a
compassionate manner
Skilled in problem solving to quickly assess current state and
formulate recommendations
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The hourly range for this role is $16.00 to $28.85 per hour based
on full-time employment. Pay is based on several factors including
but not limited to local labor markets, education, work experience,
certifications, etc. UnitedHealth Group complies with all minimum
wage laws as applicable. In addition to your salary, UnitedHealth
Group offers benefits such as a comprehensive benefits package,
incentive and recognition programs, equity stock purchase and 401k
contribution (all benefits are subject to eligibility
requirements). No matter where or when you begin a career with
UnitedHealth Group, you'll find a far-reaching choice of benefits
and incentives.
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At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for everyone. We
believe everyone-of every race, gender, sexuality, age, location,
and income-deserves the opportunity to live their healthiest life.
Today, however, there are still far too many barriers to good
health which are disproportionately experienced by people of color,
historically marginalized groups, and those with lower incomes. We
are committed to mitigating our impact on the environment and
enabling and delivering equitable care that addresses health
disparities and improves health outcomes - an enterprise priority
reflected in our mission.
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OptumCare is an Equal Employment Opportunity employer under
applicable law and qualified applicants will receive consideration
for employment without regard to race, national origin, religion,
age, color, sex, sexual orientation, gender identity, disability,
or protected veteran status, or any other characteristic protected
by local, state, or federal laws, rules, or regulations.
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OptumCare -is a drug - free workplace. Candidates are required to
pass a drug test before beginning employment.
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#RPO #RED
Keywords: Optum, Los Angeles , Patient Outreach Coordinator - Arcadia, CA, Other , Arcadia, California
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