Supervisor-Front Desk - JWMarriott/Ritz-Carlton LALIVE (14002780)
Location: Los Angeles
Posted on: September 30, 2024
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Job Description:
Imagine how successful you want to be. We?re with you.
A career at Marriott is more than a job. It?s a future. You choose
where you want to go, how you want to GROW, and we help make it
happen. Expect opportunities to learn new skills, coworkers who
share your enthusiasm, and recognition that REWARDS your success.
If this is how you want to LIVE—challenged and supported to reach
your own personal goals—you want to be at Marriott, where life just
keeps getting better. Join us. We?re Marriott.
Positions are currently available at The Ritz-Carlton, Los Angeles,
The Residences at The Ritz-Carlton, Los Angeles and The JW Marriott
at L.A. LIVE, all part of the L.A. LIVE entertainment complex.
Positioned at the heart of a worldclass entertainment, sports and
dining district, we?re focused on delivering the luxury and service
for which our brands are renowned. Here, we?ll provide you with the
tools and rewards you need to meet every challenge. Join us in
redefining the face of L.A., while redefining your future.
The JW Marriott at L.A. LIVE is currently accepting applications
for: Supervisor-Front Desk (14002780 ):
Responsibilities include: Assist staff with expediting problem
payments (e.g., problems processing credit card). Follow up with
guest regarding satisfaction with guest-related issues. Process all
guest check-ins by confirming reservations, assigning room, and
issuing and activating room key. Process all payment types such as
room charges, cash, checks, debit, or credit. Set up accurate
accounts for each guest upon check-in (i.e., sharewiths, separate
room/tax/incidentals, comp). Anticipate sold-out situations and
obtain satisfactory alternative accommodations when the property
cannot accommodate guests with reservations. Block rooms in the
computer and identify designated requirements and requests. Contact
appropriate individual or department (e.g., Bellperson,
Housekeeping) as necessary to resolve guest call, request, or
problem. Coordinate with Housekeeping to track readiness of rooms
for check-in. Review shift logs/daily memo books and document
pertinent information in logbooks. Count bank at the beginning and
end of shift. Balance and drop receipts according to Accounting
specifications. Assist management in training, motivating, and
coaching employees; serve as a role model and first point of
contact of the Guarantee of Fair Treatment/Open Door Policy
process. Report accidents, injuries, and unsafe work conditions to
manager; complete safety training and certifications.Follow all
company policies and procedures; ensure uniform and personal
appearance are clean and professional; maintain confidentiality of
proprietary information. Anticipate and address guests' service
needs. Speak with others using clear and professional language;
prepare and review written documents accurately and completely;
answer telephones using appropriate etiquette. Develop and maintain
positive working relationships with others. Ensure adherence to
quality expectations and standards. Stand, sit, or walk for an
extended period of time. Move, lift, carry, push, pull, and place
objects weighing less than or equal to 10 pounds without
assistance. Perform other reasonable job duties as requested by
Supervisors.
For all hourly positions, apply online at
https://marriott.taleo.net/careersection/2/jobdetail.ftl?job=14002780
FORTUNE magazine recognized Marriott International as one of the
?100 Best Companies to Work For?, for the tenth consecutive
year.
Benefits may include: medical, dental, vision, 401(K) profit
sharing, paid time off, tuition reimbursement, career advancement,
hotel room discounts and more.
Live • Reward • Grow
Marriott International is an equal opportunity employer committed
to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International does not discriminate on the basis of
disability, veteran status or any other basis protected under
federal, state or local laws.
Keywords: , Los Angeles , Supervisor-Front Desk - JWMarriott/Ritz-Carlton LALIVE (14002780), Other , Los Angeles, California
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