Customer Solutions Supervisor
Company: Disability Solutions
Location: Signal Hill
Posted on: September 28, 2024
Job Description:
Linde Gas & Equipment Inc.Customer Solutions SupervisorLocation:
Signal Hill, CALinde Gas & Equipment Inc. is seeking a Customer
Solutions Supervisor to join our team! The Customer Solutions
Supervisor role is responsible for performing and monitoring
day-to-day Customer Excellence Center (CEC) activities and
processes in a customer service environment with the objective of
creating an outstanding customer experience. The Customer Solutions
Supervisor position requires hands on engagement with team members,
external and internal customers, and daily activities with an eye
for process adherence and improvement within the department and
organization.What we offer you!
- Competitive compensation
- Comprehensive benefit plan (medical, dental, vision and
more)
- 401(k) retirement savings plan
- Paid time off (vacation, holidays, PTO)
- Employee discount programs
- Career growth opportunities
- Pay range: $66,450 - $97,460 yearly (commensurate with
experience)What you will be doing:--- Responsible for client
support in specific geographic region--- Supporting the CEC in
reaching productivity and service level goals for the department
through monitoring of various daily reports and department planning
including the monitoring of orders, monitoring cut and reschedules
processed by CEC, scheduling, etc.--- Performance Management of CEC
Customer Solutions Specialists; coaching, development, and
discipline--- Supervise, train and coach Customer Solutions
Specialists--- Take a lead role in establishment, documentation and
implementation of the CEC training plan for new hires.---
Coordinate new hire shadowing, computer set up and training, and
phone training handling customer calls.--- Process improvement -
Identify areas for process and improvement, take steps to
implement, monitor and evaluate. Uses Six Sigma, Lean & process
mapping skills to improve processes and productivity---
Demonstrates interpersonal, project management, professional
written and verbal communication skills and a positive attitude---
Prepares management reports as required--- Ability to analyze data
and develop strategic improvement plans based on trend patterns---
Develop relationships with key sales, customer support,
distributor, and region management personnel to achieve specific
goals and service level standards--- Utilizes excellent and
professional communication skills to ensure that all internal and
external customer needs are met.--- Speak knowledgeably and
comfortably about the CEC's tasks and responsibilities, positively
promoting the CEC to others.--- Interfaces professionally and in a
timely manner with inter-company departments and regions,
responding to the needs of internal customers.--- Attend and
present at conferences within the region on CEC best practices, new
technologies and initiatives.--- Participate in the CEC interview,
hiring and onboarding process--- Demonstrated ability of meeting
deadlines and ability to follow-through--- Other duties as
assignedWhat makes you great:
- --- High School Diploma required / bachelor's degree
preferred
- --- Minimum of 2 - 4 years of customer service or in store
sales experience preferred
- --- Knowledge of specialty gas, industrial gas, medical gas and
welding related products preferred
- --- 1-3 years of supervisory experience preferred
- --- Excellent verbal and written communications skills
- --- Expertise in computer systems and computers applicationsAll
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, national origin, age,
disability, protected veteran status, pregnancy, sexual
orientation, gender identity or expression, or any other reason
prohibited by applicable law.Linde is a leading global industrial
gases and engineering company with 2023 sales of $33 billion. We
live our mission of making our world more productive every day by
providing high-quality solutions, technologies and services which
are making our customers more successful and helping to sustain and
protect our planet. The company serves a variety of end markets
including chemicals & refining, food & beverage, electronics,
healthcare, manufacturing, and primary metals. Linde's industrial
gases are used in countless applications, from life-saving oxygen
for hospitals to high-purity & specialty gases for electronics
manufacturing, hydrogen for clean fuels and much more. Linde also
delivers state-of-the-art gas processing solutions to support
customer expansion, efficiency improvements and emissions
reductions. For more information about the company, please visit
our website at www.lindeus.com.
Keywords: Disability Solutions, Los Angeles , Customer Solutions Supervisor, Other , Signal Hill, California
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