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Digital Ops Specialist

Company: VirtualVocations
Location: Signal Hill
Posted on: July 6, 2024

Job Description:

A company is looking for a Digital Customer Experience Ops.



Key Responsibilities:

Design and implement chatbot workflows for onboarding experiences
Collaborate with teams to integrate systems for a streamlined customer experience
Analyze customer insights to improve customer journey during onboarding


Required Qualifications:

2-5 years of experience in chat, phone, or CRM tooling architecture
Strong knowledge of chatbot development, phone systems, and SMS tools
Experience with integrating systems, particularly Salesforce and Intercom
Experience working with Salesforce or other CRM tools for onboarding operations
Undergraduate Degree

Keywords: VirtualVocations, Los Angeles , Digital Ops Specialist, Other , Signal Hill, California

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