LosAngelesRecruiter Since 2001
the smart solution for Los Angeles jobs

Help Desk ( Level 2 )

Company: Virtual
Location: Los Angeles
Posted on: April 3, 2024

Job Description:

Key Responsibilities:


  • Provide highly responsive hardware and software support services for users
  • Install, configure, test, maintain, upgrade, and troubleshoot laptop and workstation computers and peripheral devices.
  • Provide software support, complete software installations and assist users of various levels of computer sophistication in the operation of a wide variety of new and existing software.
  • Establish and maintain a variety of user accounts, user-related network resources, and security access protocols and systems.
  • Work with ticketing systems to manage user requests and support.
  • Provide remote support to a variety of users nationwide using remote support tools over the phone.
  • Provide high touch, high value support to Executives and their support staff.
  • Support Conference rooms, meetings, and conference room equipment.
  • Perform routine research, analysis, and problem diagnosis, consult with internal and external technical staff when required, and repair or replace equipment as necessary.
  • Administer user accounts in Office 365.
  • Tier I and II support of Single Sign On, Multi Factor Authentication, Office 365 systems, Cloud PBX phone system, Cloud Conference Calling, OneDrive, Exchange Online, and MDM.
  • Maintain accurate asset management by maintaining records of all systems in production, and in stock, or retired
  • Adhere to, update, and create SOPs for day-to-day operations

    Skills and Qualifications:


    • Bachelor's degree with coursework in Computer Science, CIS, MIS or related field trade certificates comparable to degree/experience.
    • 3+ years of experience in technical support, help desk support, Office365 and applications support.
    • Strong experience administering Office365 accounts and emails.
    • Experience supporting cloud-hosted SharePoint Online and Exchange Online.
    • Experience assisting employees of varying levels of computer expertise; ability to clearly and concisely communicate technical information to staff of all levels of technical sophistication.
    • Ability to quickly grasp technical issues and offer solutions.
    • Ability to follow standard operating procedures.
    • Ability to work in a dispersed team environment, as well as independently when required.
    • Excellent verbal & written communication skills.
    • Customer-focused attitude and desire to interface directly with end-user clients.
    • Attention to detail while working in a fast-paced environment.
    • Must be proficient with Microsoft Windows 10, Apple Operating Systems, and iOS/Android.
    • MCSA, Microsoft 365 Certified: Modern Desktop Administrator Associate, or better preferred.

Keywords: Virtual, Los Angeles , Help Desk ( Level 2 ), Other , Los Angeles, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Los Angeles RSS job feeds