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Patient Care Coordinator

Company: UnitedHealth Group
Location: Los Angeles
Posted on: November 19, 2023

Job Description:

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. -Come make an impact on the communities we serve as we help advance health equity on a global scale. Here, you will find talented peers, comprehensive benefits, a culture guided by diversity and inclusion, career growth opportunities and -your life's best work.SM -
The Patient Care Coordinator oversees the implementation of standard work within the clinical setting of all integrated primary care clinics. The Patient Care Coordinator is in charge of front office standard work and works to help clinics to achieve clinical excellence in patient care.
This is a telecommuting position, full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to be available during normal business and clinic hours of 8:00am - 5:30pm MST. It may be necessary, given the business need, to work occasional overtime. This position requires 80% of clinic travel and the other 20% will be spent working from home.
If you reside in Phoenix, Arizona, you will enjoy the flexibility of a hybrid-remote role as you take on some tough challenges.
Primary Responsibilities:

  • Review processes and support the practice staff with standardized work
  • Work cooperatively with all care team members to support the organization's vision and mission, deliver excellent customer service, and adhere to Lean processes
  • Assist coworkers as needed to assure smooth office operation and delivery of excellent service through teamwork
  • Provide ongoing support for the practices for resource integration efforts
  • Using established tools and processes, act as key contact between new clinics and operations team to implement new front office setups; support different implementation scenarios for new and existing clients
  • Proactively seek and implement process improvements including analyzing data trends to identify opportunities through internal and external system/process enhancements
  • Create phone scripts for incoming and outgoing phone calls and in-person questions related to the change in name, acquisition or to address FAQ that are in line with standard practices
  • Support staff in updating provider templates/procedures to align with standard practices and ensure correct scheduling time is addressed in 20/40 minute time slots
  • Provide tools and resources that pertain to patient follow-up to identify and close gaps in care and align with standard practices
  • Provide resources and documents to care staff to connect patients with outside resources in the community, social services and facilitate actions to promote self-care
  • Develop standardized practices for insurance eligibility/benefits and guide in seeking additional information, keeping patient credentialing up to date office to office, providing resources to fill in any gaps
  • Update and standardize patient demographic forms, patient forms and consent forms to be used to upload into computer systems
  • Generate standard workflows for inputting patient data through relevant computer systems/applications such as EOD, check and deposit handling, patient follow up and standardized work front desk
  • Create standard workflow for generating patient/staff data and aggregate data reports
  • Monitor and guide front desk staff and care coordinators on standard practices, upcoming changes, and standard workflows
  • Outlining current partners, who they are, where to find information pertaining to these resources, and what contact information to provide to patients
  • Provide adequate contact information, outline needs to promote open communication and provide information to patients that promotes increased rapport for physicians and staff
  • Outline and ensure a basic understanding of co-pay, payments, plan guidelines, benefits and medical insurance, Medicaid/medical, commercial benefit plans, and federal/local government regulations
  • Perform other duties as assigned

    What are the reasons to consider working for UnitedHealth Group? - - Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

    • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
    • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
    • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
    • 401(k) Savings Plan, Employee Stock Purchase Plan
    • Education Reimbursement
    • Employee Discounts
    • Employee Assistance Program
    • Employee Referral Bonus Program
    • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
    • More information can be downloaded at: -

      You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. -Required Qualifications: -

      • High School Diploma/GED (or higher) -
      • 1+ year of medical front office experience
      • Intermediate level of computer proficiency (multi-task through multiple applications including Microsoft Outlook, Excel, and Word)
      • Ability to travel up to 80% of time to clinics and remainder working from home

        Preferred Qualifications:

        • 1+ year of related healthcare experience to include scheduling experience -
        • Knowledge of medical terminology
        • EMR experience
        • Office Administrative / Receptionist / Clerical experience in a medical environment

          Soft Skills:

          • Excellent communication skills and phone etiquette -
          • Strong attention to detail
          • Ability to multi-task -
          • Ability to manage time effectively and work independently.

            *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

            At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

            Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
            UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

            #RPO, #Yellow

Keywords: UnitedHealth Group, Los Angeles , Patient Care Coordinator, Other , Los Angeles, California

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