Desktop Support Specialist

Company: CYNET SYSTEMS
Location: Rialto
Posted on: May 28, 2023

Job Description:

Job Description:


Pay Range $20hr - $22hr

Responsibilities:

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• Researches, resolves and responds to complex questions received via telephone calls or escalations, and provides support on services in accordance with current standards.
  
• Follow up with the user to ensure the problem is resolved satisfactorily.
  
• Acquires and maintains knowledge of relevant product offerings, current support policies, and methods of support delivery, in order to provide technically accurate solutions to users.
  
• Develops and provides technical coaching and mentoring to other desktop services staff and company associates.
  
• May act as product liaison for major products, working with other areas of IT, other departments and third-party vendors to solve technical issues as needed.
  
• Installs new or upgraded hardware/software as assigned via service requests. Coordinates installation with the user and follows up to insure customer satisfaction.
  
• Must be able to manually lift up to thirty (30) pounds when moving and repositioning computers and ancillary equipment.
  
• Provide accurate and timely logging of customer incidents and tasks to meet agreed upon service levels.
  
• Demonstrate initiative and act independently to resolve problems.
  
• Participate as a member of the rotating IT on-call team that provides 24 hour support to internal customers, not all sites require on-call participation.
  
• Participate in team projects as requested.
  
• Flexible in working off business hours in case there is a business requirement on ad hoc basis during project
  
  Education And Experience:
  
  
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  • Technical degree with 3 years of technical experience; or high school diploma/GED with 5 years of technical experience.
    
  • Minimal 3 years of experience in hardware, software and networking implementation and troubleshooting in a Helpdesk or Deskside Support environment.
    
  • Must possess established customer service skills through 3 years of professional customer service experience.
    
  • Ability to manage multiple priorities and follow through on projects to completion.
    
  • Ability to work with customers and achieve successful outcomes in handling difficult situations.
    
  • Proven ability to communicate effectively with a wide variety of customers by phone, in person or via e-mail.
    
  • Capability to work effectively as a team member, as well as independently on multiple projects.
    
    

Keywords: CYNET SYSTEMS, Los Angeles , Desktop Support Specialist, Other , Rialto, California