Patient Services Specialist
Company: University of Southern California
Location: Los Angeles
Posted on: May 28, 2023
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Job Description:
Patient Services SpecialistApply
(https://usc.wd5.myworkdayjobs.com/ExternalUSCCareers/job/Los-Angeles-CA---University-Park-Campus/Patient-Services-Specialist_REQ20131636/apply)
Herman Ostrow School of Dentistry Los Angeles, California
Job Description
The USC Division of Biokinesiology and Physical Therapy was founded
in 1945. Since its inception, USC has been a pioneer of the
physical therapy profession and a leader in both physical therapy
research and education. Currently ranked as the #1 program in the
nation by US News & World Report, the USC Division of
Biokinesiology and Physical Therapy continues to be a prestigious
center of excellence for the clinical practice, education, and
research of physical therapy. With physical therapy becoming one of
the fastest growing medical professions, the Division understands
how important it is to be on the forefront of innovative knowledge,
research, and experience.
The USC Division of Biokinesiology and Physical Therapy is looking
for a talented Patient Services Specialist to join its team. With
excellent benefits including tuition assistance, USC is the place
for you! If you are a candidate who has great customer service,
able to manage multiple tasks and is excited about working in a
healthcare environment, this is the position for you. A team player
is definitely needed to fit the role when handling day to day
tasks.
Job Accountabilities:
Performs a variety of administrative duties in a clinic or
practice. Provides assistance to patients and to management.
Some responsibilities may include but are not limited to:
Greets patients and determines nature of visit.
R e g i s te r s n e w p a t i e n t s a n d a ss i g ns p a t i e
nt ID. C o ll e c t s p a tien t i n f o r m a t i o n, c o -p a y
m e n t , pa t i e nt a cc o u n t balan c e, a nd ve r i f i es i
n s ur a n c e el i g i b ili ty a n d c o v er a ge l e v e l f or
n e w a nd re tu r n i ng p a t i e n t s . S c an s ID, i n s ur a
nce c a r d s a nd c o ll e c t s a l l re q ui r e d f or m s . Al
e r t s p ract i t i o n ers o f p a t i e n t 's a rr i v al .
S c r e e n s a n d p r i or i ti z e s i n c o m i ng c a ll s , d
e t er m i n i n g w ha t c on t a c t or a c tio n i s re q ui r e
d f or s a t i sf a c t o ry di s po s i tion . R e s p o n ds t o
i n q ui r ie s o r r e q u e s ts f or i nfor m a t i o n o r r e
f e r s t o a s u p e r v i s o r, a s a p p ro p r iat e. R e c e
iv es a nd t r an s m i t s m essa g e s , a s a p p r op r i at
e.
S c h e d ule s a nd c o n f i r m s ap p oi n t m e n t s a n d f
o ll o w -u p s . In f o r m s p a t i e nt of p r e - a u th or i
z a t i o n c o m po n e n t s n e e d ed f o r t re a t m en t,
diag n o s t i c t e s t i n g , e t c . P r o v ide s c a l le rs
wi t h a p p ro p r i a t e i n f o r m ation , a s n e e d e
d.
P re p a r e s a nd pr i n t s w e l c o m e , r e f e rra l , d i
s m i ss al , a nd o th er g e n er a l c o r r e s p o n d e n c e
, w ith i n e s t a bl i s he d g u i d e li n es. Ge n e r at es
an d i ss u es dai l y a p p o i nt m e nt sc he d ul er s u m m
ary o f n e x t d ay a n d s tat us o f p e n d i n g a p p oint m
en ts. U p d a t es patient m a n a g e m e nt s y s t em wi t h s
p e ci f i c p a tien t n o te s , a m o u n ts d u e u p o n c o
nf i r m a t i o n c a ll , c he c k - i n , et c . En s u res c o
m p l e te n o t es o f a l l p a t i e nt c o n ta c t s are e n
te r e d i n patient m a n a g e m e n t s y s te m .
Provides administrative support to supervisory and management
staff.
Preferred Qualifications:
Preferred Education: Associate's degree
Preferred Experience: 3 years
Preferred Field of Expertise:
Working knowledge of patient insurance management systems.
Experience in patient-facing healthcare environment.
Experience in physical therapy clinic.
Skills:
Administrative:
Answer telephones
Assemble and organize numerical data
Balance figures
Clinical documentation
Communicate with others to gather information
Compute totals
Customer service
Establish filing systems
Gather data
Maintain filing systems
Prioritize different projects
Read handwritten text
Schedule appointments
Understand and apply policies and procedures
Use database and/or word processing software
Verify calculations
The hourly rate range for this position is $19.50 - $22.20 . When
extending an offer of employment, the University of Southern
California considers factors such as (but not limited to) the scope
and responsibilities of the position, the candidate's work
experience, education/training, key skills, internal peer equity,
federal, state, and local laws, contractual stipulations, grant
funding, as well as external market and organizational
considerations.
Minimum Education: High school or equivalent Minimum Experience: 2
years Minimum Field of Expertise: Experience working in a
healthcare environment. Working knowledge of HIPAA compliance and
insurance terminology. Demonstrated excellent interpersonal
customer service and telephone skills. Demonstrated ability to
multi-task. Demonstrated experience in a high volume, fast paced
environment. Demonstrated team-oriented and collaborative work
style.
REQ20131636 Posted Date: 03/27/2023
Keywords: University of Southern California, Los Angeles , Patient Services Specialist, Other , Los Angeles, California
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