CSR

Company: SWM Analytics
Location: Los Angeles
Posted on: May 29, 2023

Job Description:

CSROur ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction. -------------------------------------------------------CSR Role and -Responsibilities:

• Manage in-house -customer communications -
  • Greeting customers and addressing customer questions, requests, and issues.
  • Consult on customer success -
    • Advise customers on leveraging the product/service based on their unique needs.
    • Maintain working product knowledge -
      • Act as a product expert to ensure customer information is accurate, up-to-date, and strategic.
      • Track interactions in CRM -
        • Record customer interactions in the internal system for cross-functional awareness and relationship development.-------------------------------------------------------CSR -Requirements for Consideration:
        • Excellent written and verbal communication skills
        • Ability to address complaints and issues with effective solutions and a positive attitude
        • Passion for delighting customers with above-and-beyond service
        • Excellent time-management and prioritization skills
        • Within commutable distance to LA
        • Professional presentation
        • Strong communication skills
        • Entry-level experience (0-5 years)-----------------------------------------------------If you feel that you may be a good fit, please submit an application while the vacancy is still available!Powered by JazzHR

Keywords: SWM Analytics, Los Angeles , CSR, Other , Los Angeles, California