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Sr. Operations Associate

Company: Mahmee
Location: Los Angeles
Posted on: March 20, 2023

Job Description:

Mahmeeis an integrated care delivery platform for maternal and infant health that connects patients, independent health professionals, and enterprise healthcare organizations to increase access to comprehensive prenatal and postpartum care. Our platform closes gaps in care and creates a seamless maternity experience for new and expecting parents from pregnancy to baby's first birthday. We work with community groups, healthcare organizations, state Medicaid agencies, and insurance companies to ensure that moms and babies across the socioeconomic spectrum have access to care. The company is backed by some of the most well-known venture capital investors in the world, including Goldman Sachs Asset Management, Mark Cuban, Serena Williams, and Arlan Hamilton, among others.Role Description: The Operations Manager's job is to assist in maintaining operational efficiency as Mahmee continues its growth. This role will be based in Los Angeles and will work closely with the Director of Operations and Medical Director. The primary goal of this role is to support the expansion of the company's virtual and physical operations, as well as, to maintain the consistency of Mahmee's care delivery.The knowledge you'll need to have on day one to be successful in this role:

  • Operations workflow management to assess, document, and improve performance
  • How to track, report, and present updates on department operational efficiency, KPIs, and progress toward established goals
  • Staff resource capacity tracking and planning in a service-based business model
  • Best practices for management of inventory utilizing inventory software to maintain stock levels to ensure availability
  • How to forge strong, collaborative, supportive, and service-oriented relationships with team members and leadershipCertain skills are essential for success in this role. Top candidates will have demonstrated skills in:
    • Interpreting and analyzing data sourced from digital analytics software (Amplitude, Zeppelin, Google Analytics)
    • Organizing, tracking, and calculating data using Google Sheets or Microsoft Excel
    • Outlining project objectives and managing timeline-driven work plans using project planning templates like project charters and project management software (JIRA, Monday, Asana)
    • Documenting, reviewing, and updating process workflows to ensure consistency and improve efficiencyYour primary responsibilities in this role will be:
      • Operations: assisting in operational processes and workflows, and ensuring continuous improvements
      • Project Management: assist in projects by creating project documentation and identifying project constraints, risks, deliverables, and milestones
      • Reporting: Prepare monthly update reports on the established success metrics of clinical operations for presentation to the Director of Operations and Medical Director
      • Collaboration: Partner with leadership and staff to develop creative solutions to identified opportunities, support the improvement of workflows, and otherwise support the execution of department-level plansYour Benefits Package
        • Competitive pay plus stock options
        • Flexible work solutions including remote options, hybrid work schedules
        • Paid time off, including national holidays and your birthday
        • Health, dental and vision coverage, plus 401(k) and life insuranceMahmee's Commitment as an Equal Opportunity EmployerMahmee values diverse experiences. If you have important skills that we haven't listed here, please don't hesitate to apply and tell us more about your unique expertise. Just like we fight for equitable access to healthcare, we also stand for equitable access to career opportunity. Inclusive hiring is incredibly important to our organization, and we welcome individuals of all cultural backgrounds and experiences to apply to our open positions. We especially encourage members of traditionally underrepresented communities to apply, including women, people of color, LGBTQ people, veterans, and people with disabilities.

Keywords: Mahmee, Los Angeles , Sr. Operations Associate, Other , Los Angeles, California

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