Front Desk Associate (Floater)
Company: Acuity Eye Group
Location: Encino
Posted on: March 20, 2023
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Job Description:
Description:
SUMMARY:
The Front Office Associate is responsible for welcoming, greeting,
and checking in/outpatients and collecting insurance and patient
personal information. The Front Office Associate answers phones and
calls patients to verify appointments, as well as assists in filing
and maintaining patient files, both electronic and paper.
ESSENTIAL FUNCTIONS:
To perform this job successfully, an individual must be able to
perform each essential function satisfactorily, with or without
accommodation. The requirements listed below are representative,
but not all-inclusive, of the knowledge, skill, and/or ability
required. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job
functions.
Performs patient check-in process, verifies and updates
demographics, verifies and updates insurance information on route
slip and in Electronic Medical Records system.
Performs Route Slip and Day Sheet processes and procedures.
Scans and uploads Driver's License and Insurance Cards.
Navigates and schedules patients in the Electronic Medical Records
system.
Submits authorizations and/or creates tasks for patients.
Faxes/Scans and creates referral letters to PCPs or referring
doctors.
Contacts patients to confirm and/or update appointments.
Performs patient check-out procedures.
Ability to perform backup protocol for processing patients in the
event of system outages.
Collects and documents the patient's chief complaint.
Verifies patient's ocular and medical health history.
Documents any medications patient is taking.
Ability to perform a basic Visual Acuity (VA) assessment.
Ability to perform an intraocular pressure (IOP) test with a
Tonopen unit.
Administer topical ophthalmic and dilation medications to a patient
as directed.
Ensures a positive and professional environment where patients feel
comfortable; prepares patients for treatment and assists
doctors.
Maintains clean and orderly waiting area, including reading
material/television.
Files charts, demographic forms, HIPAA Acknowledgement forms,
insurance cards, etc. and ensures that they are accurately and
completely uploaded into the Electronic Medical Records system.
Receives supply deliveries and rerouting them to appropriate
staff.
Maintain an appropriate professional appearance and demeanor in
accordance with Company policies.
Keep commitments and keep the direct supervisor informed of work
progress, timetables, and issues.
Maintain strict compliance with State, Federal, and other
regulations (e.g., OSHA, WC, HIPAA, ADA, FEHA, DOL, HR policies and
practices).
Other duties as assigned by management.
Requirements:
REQUIRED:
High School education, GED or equivalent. Valid driver's license
and automobile insurance. Ability to travel to other clinics as
assigned.
May Require to travel to other clinics
DESIRABLE:
Experience in the Ophthalmic or Optometric Industry. Experience in
a medical office and/or customer service.
CERTIFICATES/LICENSES/REGISTRATIONS:
A valid Driver's License may be required based on clinic
location(s).
KNOWLEDGE/SKILLS/ABILITIES/TALENTS:
Team player and contributor coupled with excellent communication
and interpersonal skills (oral and written).
Skills required include use and knowledge of WORD, EXCEL and use of
standard office equipment.
Ability to respond to common inquiries from customers, staff,
vendors, or other members of the community.
Ability to draw valid conclusions, apply sound judgment in making
decisions, and to make decisions under pressure.
Ability to interpret and apply policies and procedures.
Must address others professionally and respectfully through
actions, words, and deeds.
Detail-oriented, organized, process-focused, problem solver,
self-motivated, proactive, customer service focused.
Displays independent judgment by willingness to make timely and
accurate decisions based on available information that is sometimes
vague or limited in nature.
Ability to multitask effectively and work in a fast-paced and
sometimes ambiguous environment without compromising quality of
work.
Ability to prioritize tasks and projects with limited direction
while understanding and contributing to the success of the
clinic.
WORK ENVIRONMENT:
The work environment characteristics described here are
representative of those an employee encounters while performing the
essential functions of this job.
This is primarily an office classification. Temperature conditions
are controlled with limited direct exposure to hazardous physical
substances. The noise level in the work environment is usually low
to moderate.
Ability to travel between offices.
While performing the duties of this job, the employee is regularly
required to sit, stand, walk, handle, or feel, reach with hands and
arms, see, talk, and hear. The employee will frequently lift and/or
carry reports, records and other materials that typically weigh
less than 20 pounds. The employee is occasionally required to
stoop, kneel, bend, or crouch.
Finger dexterity is needed to access, enter, and retrieve data
using a computer keyboard, calculator, and other standard office
equipment.
All of the information contained herein reflect general details as
necessary to describe the principal functions of this
classification, the level of knowledge and skill typically required
and the scope of responsibility, but should not be considered an
all-inclusive listing of work requirements. Management reserves the
right to add, modify, change, or rescind the duties and/or work
assignments of all positions without advanced notice and to make
reasonable accommodations so that qualified employees can perform
the essential functions of the job.
PI208458095
Keywords: Acuity Eye Group, Los Angeles , Front Desk Associate (Floater), Other , Encino, California
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