Customer Care Representative - Regional Omnichannel
Company: MSC
Location: Los Angeles
Posted on: March 19, 2023
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Job Description:
Build a better career with MSC.HERE to find out why you should
work at MSC and join us as we continue to build a diverse and
inclusive workplace. Requisition ID :12829 Employment Type :Full
Time Job Category :Customer Care / Contact Centre Work Location
:Los Angeles, CA State or Province :California (US-CA) Potential
Work Location :United States : California : Los Angeles
- BRIEF POSITION SUMMARY: The Representative, Customer Care -
Regional Omnichannel is responsible for handling customer voice and
email interactions. This associate interacts with MSC customers for
the purpose of quoting, selling and servicing MSC's Medium, Large
and Extra Large customers as well as Field Sales Associates in
accordance with MSC's Customer Care standards. - DUTIES and
RESPONSIBILITIES: Answers inbound sales and service customer calls
and emails to process orders, troubleshoot issues, complete
returns, collaborate with vendors to source products, make product
recommendations and provide general web support with a focus on
increasing sales through upselling. Responsible for proficiency in
required MSC processes and applications relevant to the Customer
Care Regional Omnichannel role. Utilizes various systems (including
but not limited to the MSC website, AS400, WebSOE, Salesforce,
Oceana & Vendor Websites) & collaborates with other departments to
identify and address the customers stated and unstated product &
service needs. Communicates customer concerns and makes
recommendations to management ensuring the most effective problem
resolution. Remains up to date with all Regional Omnichannel
functions and resources to guide, train and assist team members,
while also serving the customers' requirements related to new
functionality.
Why MSC? People. Collaboration. Insight. That's how you build
something that works. Built on a foundation of trust, MSC works
side by side with our customers to help them drive business
results. With more than one million product offerings and 75+ years
of experience across industries, MSC strives to help our customers
achieve greater productivity, profitability, and growth through
inventory management and other innovative supply chain solutions.
We care about our associates and have programs in place to help our
6,500+ team members achieve their potential.
When you join our team, you will receive rewards and recognition
for your contributions, training and professional development
opportunities, Associate Inclusion Circles: Women, Pride, Black,
Veterans, HOLA and DisABLEd as well as a variety of benefits to
support you and your family's health, well-being, and financial
future. If you are inspired to learn, take risks, and succeed as a
team, you can build a better career at MSC.
Equal Opportunity Statement: At MSC, we are committed to providing
an environment of mutual respect where equal employment
opportunities are available to all qualified applicants and our
associates without regard to race, color, religion, age, sex,
national origin, disability, protected veteran status, sexual
orientation, gender identity/expression or any category protected
by applicable law. By applying to this job you agree to the
Application and Acknowledgment Declaration terms. Click HERE to
review. PandoLogic. Keywords: Customer Service Representative,
Location: Los Angeles, CA - 90040
Keywords: MSC, Los Angeles , Customer Care Representative - Regional Omnichannel, Other , Los Angeles, California
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here to apply!
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